Blueground

Name: Blueground
Rating: 4.6 (4135 reviews)
Author: Blueground Us, Inc

By: Blueground Us, Inc App

Manage your stay

Overview

Version:

2.76.1

Last updated: 2026-08-04

Features & Capabilities

Blueground Guest App gives guests quick access to essential stay details, booking information, and neighborhood guidance. After booking, sign in with the same email and manage your stay—from viewing address, entrance instructions, Wi-Fi, and building amenities to planning your commute with maps and transit directions.

Submit and track service requests, schedule cleanings or maintenance, and chat in real time with our Client Experience team. The app keeps notifications, updates, and personal support in one place, making every stay smooth and frictionless.

User Growth & Download Statistics

App Communication Navigation & Mapping Task Management

By:

Blueground Us, Inc

Rating:

4.60

(4,135) 1 new ratings

Version:

2.76.1 Last updated: 2026-08-04

Version code:

889261626

Creation date:

2016-12-13

Compatible devices:

Size:

99.80MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-14

Compare stats and ranking:

Ranking

# 28,499 ▼ 31

Other rankings

#41 in stayfree keyword 16 ▲ 8#50 in stay keyword 55 ▲ 1

Other platforms

Blueground (v2.75.5)

52,841 3.51

(245)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Blueground Us, Inc

Apple Apps Store

https://apps.apple.com/us/app/blueground/id1183301329

Website:

https://www.theblueground.com/

User Reviews

User reviews of Blueground on iOS are predominantly negative. Recurring issues include pricing confusion and extra charges, persistent customer support gaps with slow responses and buck-passing between the company and property managers, ongoing maintenance problems (broken appliances, heating outages, water issues, etc.) with limited resolution, and scheduling/disorganization (mis-timed visits, unauthorized access, and poor communication). App and login problems also show up repeatedly (sign-in failures, codes/links not working). A minority report positive experiences, especially for long-term stays where issues were resolved promptly and listings matched photos. Pricing, support, maintenance, and access reliability are the main pain points.

Pros

Clear and easy-to-follow communication/instructions when issues are reported.
Prompt repairs or issue resolution in cases where attention was given.
Positive experiences for long-term stays noted by some users, including listings that match photos and repeat customers.

Cons

Pricing confusion and extra charges at checkout or after move-out (hidden/incomplete pricing).
Poor customer support with slow responses and buck-passing between Blueground and property managers.
Ongoing maintenance and amenity issues (broken appliances, heating outages, water problems, unsafe conditions) with inconsistent resolution.
Scheduling and disorganization (unresponsive to preferred viewing times, unauthorized access, poor coordination).
App and login problems (sign-in failures, Google login issues, codes or links not working).

Recent reviews

The app itself works well, but my overall experience with Blueground has been extremely disappointing. My lease ended on May 31, and I am still waiting for my security deposit to be returned. Despite repeated follow-ups and multiple promises, the issue remains unresolved. What I find most frustrating is that Blueground continues to send me frequent marketing emails encouraging me to book another apartment while they still haven’t returned my money. A good app cannot make up for poor customer service and failure to honor financial obligations. Trust is everything when renting a home, and unfortunately, Blueground has completely lost mine. I would not recommend this service.