CareAware Connect Messenger for iPhone supports clinical mobility by providing secure communication, simplifying care-team collaboration, and supporting effective alert management. With a focus on workflow that supports voice communication, text messaging and alerting on a single device, CareAware Connect Messenger unifies clinical communications across roles and venues.
CareAware Connect Messenger facilitates care team communication and collaboration:
• Quickly text message colleagues within your team, or across your organization
• Engage care team members via a robust unit and service-based directory
• Search the enterprise directory to determine caregiver availability and identify favorites
• Receive alerts and notifications from medical devices, nurse call systems, and Electronic Health Record (EHR)
CareAware Connect Messenger enables secure, clinical communication within a single platform.
IMPORTANT: CareAware Connect Messenger requires your organization to have a valid license and be on Cerner Millennium 2012.01 or higher. If you are unsure about the availability of CareAware Connect Messenger at your organization, please contact your IT department or your Cerner representative. For technical assistance, please contact 1-800-927-1024.
Reviewers say CareAware Connect Messenger has a solid secure messaging core and benefits from a cloud-based, improving platform, and useful clinician texting. However, multiple users report persistent problems with notifications, login/authentication, and general performance—slow startup, lag, image transfer failures, and crashes—creating safety concerns and undermining reliability across hospital environments.
Pros
Secure core messaging functionality that clinicians rely on when it’s working.
Cloud-based deployment with ongoing improvements, making updates easier.
Valuable clinician texting capability for communicating with nurses and doctors.
Cons
Unreliable or non-customizable notifications, with missed alerts and tone limitations.
Frequent login/authentication hurdles, including repeated sign-in, password issues, and occasional account locks or crashes.
Performance and stability problems, including slow app startup, lag during typing, slow media transfer, and occasional crashes.
Recent reviews
App has been decreasing in functionality for a few months. At first when I found it, it worked well and was much better than our terrible off brand smartphones that are slow and have weird autocorrect. The app has slowed significantly and now the last week or so isn’t working well. It doesn’t open, or logs out completely which I’ve never had happen. Three times this last week it logged me out and made me go through ALL the security steps again. Face ID isn’t really working at all. Just today the app has only logged out twice. I am at my hospital on their WiFi, as well as on data to test, and it just keeps happening. I am at worked, signed into my resource role, and also have a connect phone signed in.
byBe*****
Signing up has been extremely frustrating. Our institution’s access codes are constantly changing. I finally got one that worked, but my Cerner password was rejected, and now my account has been locked. I don’t have a clue how to gain access.
English
Español
Français
Português
日本語
简体中文
한국인
