Acuity: Appointment Scheduler

I have been with acuity for maybe 8 years. They updated a few years ago and made things alot more clunky with the day to day scheduling, ESP ON APP. I have made them aware of these simple things several times and still to this day, YEARS later, they have not been fixed. Heres one example, if we have a client scheduled in the future and say its in 6 weeks, looking at the upcoming appt it will say 0 months…how can you know this is an issue and not do something about it? idk. Also they removed the basic client info like cell phone from the contact page so you then have to click client, then click client profile to get contact info….INEFFICIENT. You can have as many bells and whistles as you want but at the end of the day the basic schedule functions need to WORK! and work well so your business users can save time, not spend more time clicking around. Next we are now required to either have the office check a box, or the client check a box EVERY SINGLE APPT!!! That is TERRIBLE. One opt in, and then an opt out if needed. LIKE EVERYONE ELSE DOES. CLUNKY, CLUNKY, CLUNKY. SEVERAL TIMES we have contacted them over the years to make them aware of these basic simple issues with the schedule. STILL NOT FIXED. You may want to look elsewhere if you want a streamlined experience. Still waiting for mine. We had it till someone thought these were better ways to have 0 months as when the next appt is…or to have to dig deeper to get a clients cell phone. And the text checkbox thing is the worst yet.

I’ve used Acuity for over two years, and unfortunately it’s been more frustrating than helpful. The biggest issue is reliability. Sessions aren’t always counted accurately, which forces me to track them manually despite paying for the software to do that for me. I’ve also had recurring problems with classes not actually being removed after I delete them. I think they’re gone, only to get notified later that someone booked into the class, leaving me to apologize and cancel the booking. That’s unprofessional and has cost me business. The app is also glitchy, doesn’t always capture payment information reliably, and my schedule doesn’t consistently sync with my iPhone calendar. Managing appointment types can be confusing, and the overall layout isn’t very intuitive. After two years, I haven’t seen meaningful improvements that make running my business easier. I hope the developers focus on fixing reliability, improving the user experience, and making the app more dependable for small business owners.