pliability: Stretch & Mobility

I purchased their mat for my practice. When it arrived, I wasn’t happy with the quality at all. It seemed cheaply made with a thin rubber mat as the top layer, and styrofoam padding underneath which was exposed, which made me feel like it wouldn’t take long to peel. This mat cost $150, which is as much if not more than a premium yoga mat. While I was technically able to return it, they said they weren’t responsible for shipping costs to return. I had no problem until I realized that return shipping would cost me at least $100. I asked if they had another option, which they did not. I explained that I was unhappy with the mat, but it also made no sense for me to pay shipping costs that were as much as the mat itself. They offered me a complimentary 3 month membership of their app to make things right. I then asked for a 6 month membership to at least cover the majority of my loss on the mat. But they stuck to their 3 month offer, which I eventually declined and let them know I’d look to find another company to business with. As much as I wanted to do this program, that whole experience didn’t seem fair, and I wouldn’t feel right supporting them any further.

I had used the app during the free trial and decided I didn’t want to use it so I cancelled. I was charged $200 and was told I can’t have a refund. Which was super upsetting. I opened the app to use it since I was denied a refund and it says my member is inactive and if I wanted to reactivate it I would have to pay. This is by far the worst experience I have had with an app. Do not give this app a try unless you are certain you want to use it.