Reviews of Shinsegae Duty Free

By: SHINSEGAE DF Inc App

List of user reviews and ratings for Shinsegae Duty Free

Total ratings

1.40 (Rating count: 20)

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Review summary

User reviews mostly criticize the Shinsegae Duty Free app for reliability and usability problems. The most recurring issues are phone verification failures and Korea-only verification blocking purchases, signup difficulties (DOB entry and repeated password/ID issues, passport data re-registration), international users being unsupported, slow performance and buggy UI, and problematic cart/checkout behavior (items not saving, cart clearing near checkout). Overall, reviewers deem the app not ready for use, preferring to shop via the website or elsewhere.

Pros

Cons

Phone verification code is not sent or verification fails, preventing purchases.
Verification and signup are blocked for international numbers; Korea-only verification.
Signup/login issues: DOB entry not possible and repeated password/ID/password data re-registration.
App is slow with buggy UI and poor navigation.
Cart/checkout problems: items not saved reliably and cart can be cleared near checkout.

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User Reviews

Recent rating average: 1.40

All time rating average: 1.40

Upgrade to see all 12 reviews

92% (11)

Date	Author	Comment
2026-01-19	gg*****	번호 인증 안된다고 리뷰 쓰는데 고칠 생각이 없는듯
번호 인증 안된다고 리뷰 쓰는데 고칠 생각이 없는듯
2025-11-20	ke*****	This is by far the worst app I have ever used. The website itself is also a garbage.
This is by far the worst app I have ever used. The website itself is also a garbage.
2025-11-19	ce*****	Wont send me verification number to my usa phone to confirm account in order to order. No wonder they have horrid reviews. Disappointed.
Wont send me verification number to my usa phone to confirm account in order to order. No wonder they have horrid reviews. Disappointed.
2025-11-17	J-*****	제 아이디 정보 없다고 나오고, 애플 통해 겨우 로긴했더니 이미 전부 등록 완료된 여권정보 다시 등록하라고 하고… 돌아버리겠네요ㅠㅠ 받자마자 지웁니다…
제 아이디 정보 없다고 나오고, 애플 통해 겨우 로긴했더니 이미 전부 등록 완료된 여권정보 다시 등록하라고 하고… 돌아버리겠네요ㅠㅠ 받자마자 지웁니다…
2025-10-12	ri*****	its really bad
its really bad
2025-05-24	Gr*****	Aside from the slowness already, the verfications are useless, it won’t let you use a phone number outside of Korea for info, and it bugged out and empty my cart near checkout
Aside from the slowness already, the verfications are useless, it won’t let you use a phone number outside of Korea for info, and it bugged out and empty my cart near checkout
2025-04-04	in*****	There is a glitch on phone verification where it won’t sent a verification code to your phone therefore you are unable to make a purchase.
There is a glitch on phone verification where it won’t sent a verification code to your phone therefore you are unable to make a purchase.
2025-02-02	Ji*****	대체 아이디비번은 왜자꾸 틀리다는거야 비번을 몇번을 바꾸게만드는거야 웹에서는 잘 되는걸
대체 아이디비번은 왜자꾸 틀리다는거야 비번을 몇번을 바꾸게만드는거야 웹에서는 잘 되는걸
2024-07-19	국맛*****	Cetrain DOB is not possible to enter to signup. What a useless app. I will use another duty free shop.
Cetrain DOB is not possible to enter to signup. What a useless app. I will use another duty free shop.
2024-04-25	ba*****	웹에서 보다가 앱써보라고해서 다운받았는데 아직 준비가 덜된 앱같네요. 너무 느리고 버튼도 UI도 비정상 적이에요
웹에서 보다가 앱써보라고해서 다운받았는데 아직 준비가 덜된 앱같네요. 너무 느리고 버튼도 UI도 비정상 적이에요