Virtual Assist

Name: Virtual Assist
Rating: 2.1 (281 reviews)
Author: Allstate Insurance Company

By: Allstate Insurance Company App

Business

Overview

Version:

3.6.33

Last updated: 2026-08-19

Ranking

#123,608 ▼ 261

Overall

Features & Capabilities

Virtual Assist enables appointment-free video chats with service representatives, letting users quickly get answers. On a call, you can switch between front- and rear-facing cameras to show damage and speak face-to-face, and you can turn on the flashlight without leaving the app.

Designed for business workflows, this Chrome extension speeds up support, improves on-call clarity, and keeps your team productive with seamless video collaboration.

User Growth & Download Statistics

App Communication Privacy & Security

By:

Allstate Insurance Company

Rating:

2.10

(281)

Version:

3.6.33 Last updated: 2026-08-19

Version code:

889924492

Creation date:

2016-10-19

Compatible devices:

Size:

49.66MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-06

Compare stats and ranking:

Ranking

# 123,608 ▼ 261

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Allstate Insurance Company

Apple Apps Store

https://apps.apple.com/us/app/virtual-assist/id1165464136

User Reviews

User reviews are divided: some users praise the app for fast, convenient video inspections and rapid initial estimates, noting it saves time. However, the majority report persistent issues: the virtual adjuster often fails to connect or respond, leading to long delays; the app’s navigation is clunky (hard to reach the profile/visit flow and no easy way to go back); and several reviews allege poor communication and pressure to use preferred shops, making the process feel stalled rather than helped.

Pros

Fast connection to a live adjuster via video when the app works
Easy and fast to use and can streamline the claim process
Convenient remote assessment that saves time and avoids in-person visits
Some users report quick initial estimates and responsive support

Cons

Frequent connectivity issues and long wait times; adjusters often don’t connect or respond promptly
Navigation and usability problems (cannot get past profile screen; no back button; unclear UI)
Perceived poor customer service and claim handling (pressure to use preferred shops, inconsistent communication)

Recent reviews

I cannot complete the business profile so I cannot proceed with my customers claim. There is no Service type options to select from, it is a blank page. Not having this information halts the process