Virtual Assist

Name: Virtual Assist
Rating: 2 (272 reviews)
Author: Allstate Insurance Company

By: Allstate Insurance Company

Business

Features & Capabilities

Virtual Assist enables appointment-free video chats with service representatives, letting users quickly get answers. On a call, you can switch between front- and rear-facing cameras to show damage and speak face-to-face, and you can turn on the flashlight without leaving the app.

Designed for business workflows, this Chrome extension speeds up support, improves on-call clarity, and keeps your team productive with seamless video collaboration.

User Growth & Download Statistics

App Communication Privacy & Security

By:

Allstate Insurance Company

Rating:

2.00

(272) 1 new ratings

Version:

3.6.31 Last updated: 2026-04-09

Version code:

884008579

Creation date:

2016-10-19

Compatible devices:

Size:

49.08MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 140,392 ▲ 1,190

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Allstate Insurance Company

Apple Apps Store

https://apps.apple.com/us/app/virtual-assist/id1165464136

User Reviews

User reviews are divided: some users praise the app for fast, convenient video inspections and rapid initial estimates, noting it saves time. However, the majority report persistent issues: the virtual adjuster often fails to connect or respond, leading to long delays; the app’s navigation is clunky (hard to reach the profile/visit flow and no easy way to go back); and several reviews allege poor communication and pressure to use preferred shops, making the process feel stalled rather than helped.

Pros

Fast connection to a live adjuster via video when the app works
Easy and fast to use and can streamline the claim process
Convenient remote assessment that saves time and avoids in-person visits
Some users report quick initial estimates and responsive support

Cons

Frequent connectivity issues and long wait times; adjusters often don’t connect or respond promptly
Navigation and usability problems (cannot get past profile screen; no back button; unclear UI)
Perceived poor customer service and claim handling (pressure to use preferred shops, inconsistent communication)

Recent reviews

My shop and contact information is from four shops ago. There is no method to change it. I have to waste time every time giving the adjuster the correct information.

by An*****, 2026-04-22

Here I am 40 minutes later with no adjuster, leaving this review. Seems to track with other experiences notated here.

by PO*****, 2026-02-10

Have severe hail damage on my car and they only gave me 500$ when my deductible is 1000$ to pull out 10+ hail dents and a broken windshield. Do not use this app for your inspection!