Members Trust Mobile Banking

I honestly don’t understand how a bank can operate with an app this unreliable. Every time I try to log in, it becomes a frustrating cycle. The app doesn’t save my password, constantly logs me out, and forces me to re-enter my credentials over and over again. What’s worse is that even when I enter the correct password, it tells me it’s wrong and kicks me back out. Then I’m forced to reset my password—every single time. It doesn’t matter that I just created a “new” password minutes ago; the app still won’t recognize it. So I end up creating a new password every time I log in, which is completely unreasonable and defeats the purpose of having secure, consistent login credentials. For a banking app—something that’s supposed to be secure, reliable, and convenient—this is unacceptable. It turns a simple task like checking my balance into a stressful and time-consuming process. This needs serious fixing.

Since they have updated the app, it has made it nearly impossible to log into the account. I’m constantly waiting on a verification code that will not get sent.