Reviews of Ziggi's Coffee

By: Ziggi's Coffee Franchise, LLC App

List of user reviews and ratings for Ziggi's Coffee

Total ratings

4.80 (Rating count: 4,003)

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Review summary

Users praise Ziggi's app when it works: it’s reliable, quick, and supports ordering ahead, with a simple interface. However, multiple reviews highlight serious reliability problems across locations—login errors, too many requests, and stalls from network-heavy behavior. Reordering can be difficult or unavailable, and payment UX is clunky (no barcode scanning). Rewards are limited. Overall, the app's value depends on stability and responsiveness; when it functions, the ordering-ahead flow is a clear win, but performance issues are the main downside.

Pros

Reliable and quick to use when the app is functioning
Ability to order ahead
Easy to use (user-friendly when it works)

Cons

App reliability and performance issues across locations: stalls, excessive network requests, and a need for caching
Login failures and too many requests prevent sign-in or ordering
Difficulties reordering or inability to reorder daily drinks
Payment UX friction: no barcode for cashier scanning and general usability complaints
Limited discounts or rewards

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User Reviews

Recent rating average: 3.60

All time rating average: 4.80

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15% (9)

Date	Author	Comment
2026-06-16	Di*****	I’ve ordered the protein matcha from Ziggi’s twice now, and both times it tasted completely different from what I normally get. I specifically pay extra for the protein version, and this last one especially tasted like a regular matcha with no protein added at all. The texture and flavor were noticeably off. I understand mistakes happen, but these drinks are expensive, and it’s frustrating to pay premium prices and not get what was ordered. I really like Ziggi’s overall, so I’m hoping this is something that can be addressed for better consistency moving forward.
I’ve ordered the protein matcha from Ziggi’s twice now, and both times it tasted completely different from what I normally get. I specifically pay extra for the protein version, and this last one especially tasted like a regular matcha with no protein added at all. The texture and flavor were noticeably off. I understand mistakes happen, but these drinks are expensive, and it’s frustrating to pay premium prices and not get what was ordered. I really like Ziggi’s overall, so I’m hoping this is something that can be addressed for better consistency moving forward.
2026-06-08	Ch*****	I always order on the mobile app and my drink is always ready when I pull up to the location. Would highly recommend. Great variety and exceptional customer service.
I always order on the mobile app and my drink is always ready when I pull up to the location. Would highly recommend. Great variety and exceptional customer service.
2026-06-08	Ra*****	Best customer service for fast coffee
Best customer service for fast coffee
2026-06-03	01*****	the caramel blender with extra caramel is soo good
the caramel blender with extra caramel is soo good
2026-05-29	Ro*****	I was Starbucks girl, but now I only go to Ziggis!
I was Starbucks girl, but now I only go to Ziggis!
2026-05-29	Ti*****	Placed a large order for my office. Made sure to add no egg to waffle sandwich, open bag only to find egg on the sandwich. Could have been bad if it had been consumed. Also, I’ll add that all the heavy drinks were placed in 1 drink holder with the bottom busting out. The girls passed it to me and as they were passing it through the window the bottom came apart and I became drenched! It all happened at the Carthage, MO location!
Placed a large order for my office. Made sure to add no egg to waffle sandwich, open bag only to find egg on the sandwich. Could have been bad if it had been consumed. Also, I’ll add that all the heavy drinks were placed in 1 drink holder with the bottom busting out. The girls passed it to me and as they were passing it through the window the bottom came apart and I became drenched! It all happened at the Carthage, MO location!
2026-05-27	Sh*****	Awesome service and great coffee!
Awesome service and great coffee!
2026-05-16	Sa*****	Staff is always nice every time I come to this location! The food and drinks are always made the way they need to Be and always good!
Staff is always nice every time I come to this location! The food and drinks are always made the way they need to Be and always good!
2026-05-11	Je*****	Can’t even get a verification email so I can load money on the app. And why do we need to verify before loading money anyway? No other coffee joint requires this. For average coffee they sure make it hard to buy.
Can’t even get a verification email so I can load money on the app. And why do we need to verify before loading money anyway? No other coffee joint requires this. For average coffee they sure make it hard to buy.
2026-05-07	li*****	App is definitely designed by someone in a large city with consistent internet Ordering with poor internet is almost impossible, since every single button press sends a network request, and whenever one fails it stalls the app forever and forces you to restart your order. Needs to cache a lot of this so it only sends 1 net request on place order.
App is definitely designed by someone in a large city with consistent internet Ordering with poor internet is almost impossible, since every single button press sends a network request, and whenever one fails it stalls the app forever and forces you to restart your order. Needs to cache a lot of this so it only sends 1 net request on place order.