Apple Support

Name: Apple Support
Rating: 3.9 (32497 reviews)
Author: Apple

By: Apple App

Overview

Version:

5.16

Last updated: 2026-08-12

Features & Capabilities

Apple Support provides personalized access to solutions for all Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and troubleshoot with guided, step-by-step solutions. You can chat with a specialist or book a Genius Bar appointment at a nearby location.

Note: Availability varies by country/region. You are not required to purchase AppleCare+. If you purchase AppleCare+, terms apply and can be managed in your account settings.

User Growth & Download Statistics

App Communication Education Privacy & Security

By:

Apple

Rating:

3.90

(32,497) 120 new ratings

Version:

5.16 Last updated: 2026-08-12

Version code:

888471441

Creation date:

2016-12-14

Compatible devices:

Size:

41.07MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-15

Compare stats and ranking:

Ranking

# 9,555 ▲ 7

Other rankings

#1 in feedback keyword 24

#1 in support keyword 22

#2 in service keyword 39

#8 in developer keyword 61 ▼ 2

#12 in purchase keyword 25

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For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Apple

Apple Apps Store

https://apps.apple.com/us/app/apple-support/id1130498044

User Reviews

Apple Support reviews show a mix of experiences. Top pros are friendly, courteous, and knowledgeable staff who communicate clearly and assist non-technical users. The main negatives repeat across reviews: unresponsive or unhelpful support, unclear billing/fees, and slow, poorly communicated delays in AppleCare replacements. A minority note compatibility issues with older devices, but the dominant themes focus on service quality and billing clarity.

Pros

Friendly, helpful, and courteous support staff who are easy to talk to.
Knowledgeable agents who explain issues clearly and understandably.
Support that feels approachable for non-technical users and that users feel they can rely on to resolve problems.

Cons

Unhelpful or inconsistent customer support with non-responsive agents, closed chats, or generic replies.
Billing and charges issues with unclear or disputed fees and payment problems.
Poor communication and long delays around AppleCare replacements, including a lack of proactive status updates.

Recent reviews

I've literally been paying for Apple care one for NOTHING. No Help, No Support, my phone has been compromised for months now, I can't even get an express replacement when needed on top of being charged an additional 6 months of Apple care+ on my old phone 6 months after buying a new iphone out of pocket. Now with the new I have a year later needing to get a replacement, nothing has been for me. No service, no replacement, still the same compromised dysfunctional iphone 16 pro. TRASH

by Pa*****, 2026-08-05

I’m on the phone messaging them for over a half hour for them to tell me to call another phone number when all I’m trying to do is file a claim so I can get a new phone because I haven’t had a phone for 24 hours and I just keep getting the runaround and they keep telling me they’re gonna transfer me to that department and they don’t. They trusted me to another department where the person tells me they’re sorry to hear about that. Call this phone number. I’m just getting aggravated now. Nothing resolved an hour later.