My Verizon For Business

Keeps saying error occurred and won’t let me log in, has done this every time I open the app.

I don’t say this lightly. Discounts and refunds were promised. Changes to our plan, resulting in higher fees, were made without consent. Calls to Verizon Business support “mysteriously” disconnected three times in a row after requesting an escalation to the supervisor. Calls to dispute the charges were transferred from the Business department to the Consumer department due to “lack of staff,” then transferred back to the Business department when they couldn’t help me, where account authentication “mysteriously” failed repeatedly. I have spent hours—hours—verifying my account with agents only to be disconnected. I authenticate the account and have to get transferred. The next agent has to authenticate again. A TCC (Verizon reseller) agent moved our Consumer account to Business, which cancelled all our plan discounts. When I asked to dispute a charge, they said we were on our own with Verizon. They can sell Verizon, but apparently can’t support Verizon customers. Verizon is doing just fine financially; if they wanted to, they could adequately staff their Business department. But that is not a priority. The priority of Verizon and TCC is to charge as much as they can get away with and avoid any accountability for their actions. I say this as someone who is reasonably satisfied with their Verizon Consumer wireless account: Verizon Business is a scam. Avoid it at all costs.