Reviews of ServU Credit Union

By: ServU Federal Credit Union App

List of user reviews and ratings for ServU Credit Union

Total ratings

4.80 (Rating count: 2,382)

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Review summary

Users praise the app for being easy to use, with convenient mobile check deposit, quick transfers, and useful alerts. Many consider it a strong improvement over the old app. However, multiple reviews cite stability and update issues: the app frequently goes down, updates introduce bugs, and installations can fail or stall. Some users also note missing features like in-app e-statements and a 4-digit PIN. Overall, reliability issues during updates are the most consistently mentioned downside.

Pros

Easy to use / user-friendly interface
Mobile check deposit via photo/digital check cashing
Fast transfers between ServU accounts and bill pay
Balances and alerts accessible without logging in
Modern, improved app design compared to the old version

Cons

Frequent downtime / reliability issues: app is often down or barely functional
Bugs after updates: latest releases cause access problems and 'Please Wait' messages
Install/update problems: updates get stuck, circle endlessly, or won't install
Missing features: in-app e-statements and a 4-digit PIN login are not available
Overall instability during updates leading to frustration and support needs

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User Reviews

Recent rating average: 4.10

All time rating average: 4.80

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15% (4)

Date	Author	Comment
2026-05-08	Ol*****	Does its job, basic transfers, does everything a banking app should. Wish they’d add in Zelle though, would be handy to have a method to effortlessly transfer between my different accounts.
Does its job, basic transfers, does everything a banking app should. Wish they’d add in Zelle though, would be handy to have a method to effortlessly transfer between my different accounts.
2024-11-01	Co*****	Your credit union goes above and beyond when it comes to customer service
Your credit union goes above and beyond when it comes to customer service
2024-08-01	I *****	I am very happy with the service I receive at ServU. The staff are friendly and professional and personal
I am very happy with the service I receive at ServU. The staff are friendly and professional and personal
2024-04-24	ca*****	Let me transfer money
Let me transfer money
2023-12-22	I *****	App is almost always down, barely functional.
App is almost always down, barely functional.
2023-09-13	Pi*****	App is completely user friendly and easy to use. 5* all the way!!!
App is completely user friendly and easy to use. 5* all the way!!!
2023-07-15	Mr*****	Love serve u no issues at all service is spot on every time I call or stop in my local branch
Love serve u no issues at all service is spot on every time I call or stop in my local branch
2021-04-08	So*****	I love the new app! So much easier to use.
I love the new app! So much easier to use.
2020-07-29	Te*****	Very difficult
Very difficult
2019-07-03	Ch*****	Love mobile banking. So convenient!
Love mobile banking. So convenient!