Reviews of New Golden Horse

By: Ping Cheng App

List of user reviews and ratings for New Golden Horse

Total ratings

3.80 (Rating count: 79)

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Review summary

Reviews show a mix of praise for pleasant, helpful drivers and timely service, but frequent complaints about price misquotes and surprise charges, rude or discriminatory staff, a confusing booking process with dispatcher calls, and painful payment requirements such as credit-card imprints and extra fees. The app’s reliability and customer service appear to be the primary negatives, while some riders remain loyal and find the service cheaper when quotes are accurate.

Pros

Drivers are generally nice and helpful; reviewers note polite, friendly drivers who try their best.
Fast and easy drivers with on-time service reported by users.
Some riders are loyal to Golden Horse and prefer it over Uber/Lyft for trips in Queens/NYC.
Prices can be cheaper when quotes are accurate, per user reports.

Cons

Unreliable price quotes and unexpected higher charges or extra fees after booking.
Rude, unprofessional behavior from drivers and staff, including harassment and reports of discrimination.
Cumbersome app/booking process and frequent dispatcher calls, confusing flow, and address misentries.
Credit card imprint requirements and other payment frictions, including extra fees and in-app payment issues.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.80

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71% (10)

Date	Author	Comment
2024-04-18	An*****	The app gave you a low price quote and then ask you call them back to confirm. They tell you that the quote is wrong and offer you a price that’s much higher than Uber/lyft. Be aware, riders!
The app gave you a low price quote and then ask you call them back to confirm. They tell you that the quote is wrong and offer you a price that’s much higher than Uber/lyft. Be aware, riders!
2023-06-26	WA*****	Okay, which Dev flunkie coded this one up? Any time I type a dropoff location it’ll just automatically default me to LaGuardia Airport (LGA), and even assuming that I am heading to LGA, what, whether it’s Terminals A to D or whether it’s arrival or departure is completely disregarded? Gee thanks - seriously, if I have to call the car service to schedule a ride, I might as well just use Uber or Lyft.
Okay, which Dev flunkie coded this one up? Any time I type a dropoff location it’ll just automatically default me to LaGuardia Airport (LGA), and even assuming that I am heading to LGA, what, whether it’s Terminals A to D or whether it’s arrival or departure is completely disregarded? Gee thanks - seriously, if I have to call the car service to schedule a ride, I might as well just use Uber or Lyft.
2022-11-23	Ch*****	Had no issues with the company before but recently called to check if there were cars and the person was extremely rude and hung up on me. The app itself is confusing and redundant- might as well just call the number and get yelled at instead (if you choose to use this company…)
Had no issues with the company before but recently called to check if there were cars and the person was extremely rude and hung up on me. The app itself is confusing and redundant- might as well just call the number and get yelled at instead (if you choose to use this company…)
2022-06-22	Lu*****	I always use The New Golden Horse taxi service, for all my taxi needs! Especially for airport rides, anytime, anyplace. Forget Uber or Lyft, it’s Golden Horse from now on 👍🏽
I always use The New Golden Horse taxi service, for all my taxi needs! Especially for airport rides, anytime, anyplace. Forget Uber or Lyft, it’s Golden Horse from now on 👍🏽
2020-09-28	ju*****	Horrible service ! These people are scammers they are very rude i drivers are always yelling and cursing very unprofessional! Don’t no waste ur money .
Horrible service ! These people are scammers they are very rude i drivers are always yelling and cursing very unprofessional! Don’t no waste ur money .
2019-11-03	di*****	Big problem with app. I entered destination address, but different address would show up after I click DONE! I tried more than 10 times.
Big problem with app. I entered destination address, but different address would show up after I click DONE! I tried more than 10 times.
2019-10-29	邦奇*****	Overall experience with them is perfect. Drivers are nice and try their best to find the best way for me.
Overall experience with them is perfect. Drivers are nice and try their best to find the best way for me.
2019-07-27	nh*****	They get you on time for pick up and thevwait is never to long . Fast and easy drivers to get me to work on time or early ! :) clean cars with no smell . They don’t charge extra if you need to stop for coffee just buy your driver a cup to 🥰😊 thank you for the best cab service in queens and nyc area
They get you on time for pick up and thevwait is never to long . Fast and easy drivers to get me to work on time or early ! :) clean cars with no smell . They don’t charge extra if you need to stop for coffee just buy your driver a cup to 🥰😊 thank you for the best cab service in queens and nyc area
2019-06-20	jw*****	They have attitude problems. If your a different race then Asian they will stare at you. And sometimes ask you to pay first before they even drive you. Sometimes if you a different race they will not let you in the car and they will tell you to call an Uber. If you complain they will say oh we are busy and then will never pick up. If you use credit card they charge a 25% tax fee charge so beware and they make you give tips
They have attitude problems. If your a different race then Asian they will stare at you. And sometimes ask you to pay first before they even drive you. Sometimes if you a different race they will not let you in the car and they will tell you to call an Uber. If you complain they will say oh we are busy and then will never pick up. If you use credit card they charge a 25% tax fee charge so beware and they make you give tips
2019-04-26	do*****	We always ask to have a nonsmoking driver. Tonight’s driver was the worst he stunk so bad. He didn’t get tipped and we will never tip another of your drivers who smoke.
We always ask to have a nonsmoking driver. Tonight’s driver was the worst he stunk so bad. He didn’t get tipped and we will never tip another of your drivers who smoke.