GlossGenius: Booking, Payments

As a small esthetics business owner with a Gold subscription for the past two years, I believe that Gloss Genius has the features you’d need as a business owner and provides the systems necessary to automate your everyday operations, but as individual stand-alones, these features are not well executed, and lack elements that I believe would be common sense, causing small inconveniences that ultimately create huge inconveniences as you grow. 1. For example, GG has gift cards, but clients cannot book services with these gift cards or see their balances on their own. 2. Unless you as the business owner were to use a third party platform for intake forms, clients cannot update their own forms after filling them out unless they are incomplete or if an appt confirmation email notifies them to complete the form all over again. Additionally, you as the business owner cannot print/download client forms, view forms on desktop, or view their electronic signatures on either the app or desktop. This means that unless they are incomplete, you cannot edit any forms during in person appointments while your client is already with you. 3. You cannot schedule any marketing campaigns (text/email). 4. Memberships are not created for 1 service/month subscriptions like traditional spas. I had to work around how it works to create this system for my clients. Members also cannot accrue points via membership without you as the business owner tracking this manually. 5. The app texts clients from your personal phone number. 6. You cannot add more than one credit card on client files on app or desktop. Customer service can usually only see what you see, and when contacted, hasn’t been any help for me. Other than an easy booking process for clients and customized reports, it is a subpar app in my opinion, and not worth the Gold Subscription price. I would absolutely keep this platform if these features were added. But for now, I am definitely switching my booking platform in the near future.

The software has potential if it would work like they say it does. My forms and waivers don’t go out. I don’t have the ability to email them as the buttons don’t work. There is no way for my clients to manage any type of appointment as directed. I am having to manually send everything by copy and paste which is costing me time and money.