Reviews of imagin: Mobile Bank, Finances

By: CaixaBank, S.A.

List of user reviews and ratings for imagin: Mobile Bank, Finances

Total ratings

4.60 (Rating count: 665)

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Review summary

Users praise imagin as an intuitive, feature-rich mobile banking app that makes management and money transfers easy from one place, with quick ATM access and generally positive service. However, multiple reviews document reliability issues: login crashes (often with Face ID) and intermittent connection errors that block account access, plus overall instability and slow performance. These reliability problems recur across reviews, making stability and responsiveness the main areas for improvement even as the app remains highly valued when functioning well.

Pros

Intuitive and easy to use.
All-in-one mobile banking: manage accounts and send money to contacts in one place.
Fast, secure experience with generally positive service.
Easy access to ATMs and cash withdrawals.
Positive reception and ongoing improvements over time.

Cons

Crashes on login / after updates (including issues with Face ID).
Intermittent connection errors preventing access to the account.
Overall instability and slow performance (crashing, loading delays).

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User Reviews

Recent rating average: 3.60

All time rating average: 4.60

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3% (19)

Date	Author	Comment
2025-10-08	ei*****	No se puede enviar más que €1 desde el último update
No se puede enviar más que €1 desde el último update
2025-10-01	Ca*****	Love this app. to manage my bank and sending money across contacts in one place is great
Love this app. to manage my bank and sending money across contacts in one place is great
2025-09-06	Al*****	Al instalar la app y al abrirla me sale esto: Se ha producido un error No ha sido posible establecer la conexión. Por favor, inténtelo de nuevo más tarde. Tengo conexión a internet y me sale el error. Y no puedo acceder a mi cuenta bancaria. Soporte no me ha sabido ayudar siempre me dice de desinstalar y volver a instalar la app, cosa que he hecho y mi iPhone se encuentra en la última versión de iOS.
Al instalar la app y al abrirla me sale esto: Se ha producido un error No ha sido posible establecer la conexión. Por favor, inténtelo de nuevo más tarde. Tengo conexión a internet y me sale el error. Y no puedo acceder a mi cuenta bancaria. Soporte no me ha sabido ayudar siempre me dice de desinstalar y volver a instalar la app, cosa que he hecho y mi iPhone se encuentra en la última versión de iOS.