Root: Better car insurance

I was really excited to switch to this insurance and was fully prepared to do well on their driving test to get a good rate. Since I drive for Uber, I didn't think much of the "distraction score" metric at firstbut that was a massive mistake. Overall, my regular scores were actually solid: my total test score was a 7 out of 10, and my braking score was an 8. However, because of my job, my distraction score was a 4, which is pretty low and ended up ruining my average. The policy stated the driving test was supposed to last a full month, but they cut my test short and abruptly denied me coverage solely based on that low distraction rating.Here is the catch: as an Uber driver, my phone is constantly active for work. Apparently, even just playing music or having your phone screen active for navigation counts heavily against you.When I reached out to customer support to explain that I am a gig driver and that the app was misinterpreting necessary phone activity as distracted driving, they completely brushed me off and said they couldn't do anything for me. To make matters worse, they then decided to inform me that there is a "passenger button" you can press to pause tracking if someone else is driving or if you're in a different car. Nobody explained that feature to me beforehand, and by then, it was already too late.If you drive for Uber, Lyft, or any delivery app or if you simply like to play music from your phone and can't completely lock your screen away while driving do not get this insurance. They will track your work activity as a violation, cut your test short without warning, and offer zero support when you call. This has apparently happened to way too many people. Save yourself the frustration and look elsewhere.

Absolute dog feces of an app. Glitches, failures, prevention of being able to make changes fo my policy. It feels MALICIOUS how the app loads my "bill" in seconds but the moment I want to add a vehicle and give you guys more money, it won't work at all. Im tired of it and im not the only one. same experiance on Sumsung S24 ultra on Verizon service and a Iphone 17 on T-mobile. Both updated. Both good service. Absolute Dog feces.

75$ fees for reinstatement, 80$ increase with a safe driving score. very anti consumer approach. Not to mention the bait and switch on pricing with near excellent driving scores. So I just switched to a competitor that offers more for less. Not to mention they basically forced my partner and I away as customers by charging us almost 3 times our monthly premium. ✌🏻