Reviews of Stanbic Bank Kenya

By: Standard Bank Group App

List of user reviews and ratings for Stanbic Bank Kenya

Total ratings

4.70 (Rating count: 364)

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Review summary

Users praise speed, ease of use, and MPesa reliability, and highlight the app’s usefulness for diaspora users. However, several reviews report recurring login and registration problems and a less intuitive experience after the rebrand, indicating onboarding and navigation issues that hinder smooth usage.

Pros

Fast and easy to use app.
Reliable for sending money, especially MPesa.
Diaspora-friendly, helps manage finances from abroad.
High reliability/uptime and solid overall performance.

Cons

Login/access problems (inability to log in, login failures).
Registration/verification problems (signup verification not sent, cannot register, international numbers not recognized).
Poor UX/navigation after rebranding (hard to navigate, missing dashboard).

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User Reviews

Recent rating average: 3.80

All time rating average: 4.70

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43% (6)

Date	Author	Comment
2026-04-23	om*****	One of the best bank I will always recommend to my friends.
One of the best bank I will always recommend to my friends.
2026-03-28	Ma*****	Wonderful helpful app especially if you’re in the diaspora effortless way to manage your Finances
Wonderful helpful app especially if you’re in the diaspora effortless way to manage your Finances
2025-04-01	Ba*****	Awesome app. Works very well. Kudos!
Awesome app. Works very well. Kudos!
2025-03-29	Ng*****	Great update
Great update
2025-03-25	Ed*****	Haven’t had any trouble sending money to and from my account in mpesa. Solid app
Haven’t had any trouble sending money to and from my account in mpesa. Solid app
2024-07-04	An*****	The app is very fast and easy to use. I couldn’t log into online banking but this app has made everything easy for me
The app is very fast and easy to use. I couldn’t log into online banking but this app has made everything easy for me
2024-07-03	Ki*****	The rebranded app doesn’t have easy user experience. I’m having a hard time navigating through it
The rebranded app doesn’t have easy user experience. I’m having a hard time navigating through it
2023-10-07	ki*****	99% service level reliability
99% service level reliability
2023-08-17	wa*****	I cannot log in …
I cannot log in …
2022-11-16	Ru*****	I cannot be able to send cash to myself even though I’ve registered and logged in to the app. This is inconvenient as one can easily make a mistake and send to wrong number. The app doesn’t verify when you install it, it’s quite problematic, it has wasted my time and the customer care associates are of no help they just keep telling you to delete and reinstall the app which doesn’t help at all. For mobile banking services to work you need to develop a better app and make sure it suits client needs. I’m thinking of closing my accounts because of this inconvenience
I cannot be able to send cash to myself even though I’ve registered and logged in to the app. This is inconvenient as one can easily make a mistake and send to wrong number. The app doesn’t verify when you install it, it’s quite problematic, it has wasted my time and the customer care associates are of no help they just keep telling you to delete and reinstall the app which doesn’t help at all. For mobile banking services to work you need to develop a better app and make sure it suits client needs. I’m thinking of closing my accounts because of this inconvenience