SoftTrain Cloud CRM Controller
What is SoftTrain Cloud CRM Controller?
Extension stats
- storage
- notifications
- tabs
- https://*.wildixin.com/
- https://localhost:44380/*
- https://crm-dev.softtrain.co.uk/ExtCRM/*
- https://crm-preprod.softtrain.co.uk/ExtCRM/*
- https://crm.softtrain.co.uk/ExtCRM/*
- https://www.softtrain.co.uk/*
Ranking
Other platforms
Extension summary
For users of the Wildix telephone system, this extension allows the user to integrate their CRM tool.
The functionalities include the following:
- Screen-Pop Incoming calls pop-up within the CRM tool and can be answered, put on hold, resumed from hold, transferred, forwarded or the call can be ended via the hang-up button.
Auto-detection of incoming contact with link to contact record within the CRM tool
Click-to-Call Hovering over a telephone number allows the option to call that number with a simple click. There is also an optional feature to generate a call record in the CRM tool when the outgoing call is initiated
Transfer and Forward Option to transfer or forward the call to a colleague. Initial list is for colleagues in the same department as the person answering the original call, but also a dropdown option to select the extension for anyone else on the phone system.
Extension safety
Risk impact
SoftTrain Cloud CRM Controller may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
SoftTrain Cloud CRM Controller is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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