WSD Mobile App

Name: WSD Mobile App
Rating: 5 (374 reviews)
Author: Water Supplies Department, HKSARG

By: Water Supplies Department, HKSARG App

Updated water supplies information - Bill summary, reminder, suspension notice.

This app was removed from Google Play Store on 2025-10-30

Overview

Removed

Downloads

105,160

Data as of 2025-10-30

Rating:

5.00

(374)

Version:

1.9.24

Last updated: 2025-07-23

Features & Capabilities

The WSD Mobile App offers users real-time updates on water supply status, including comprehensive water bill summaries, bill reminders, and water suspension notices. Designed for registered users of the Water Supplies Department's Electronic Services, this app ensures you stay informed about your water services efficiently. The app now supports subscription services tailored for large housing estates, making it easier for communities to receive timely suspension alerts and manage water bills effectively. With a user-friendly interface requiring ID and password login, managing your water supply information has never been simpler.

User Growth & Download Statistics

App

By:

Water Supplies Department, HKSARG

Downloads:

105,160

Rating:

5.00

(374)

Version:

1.9.24 Last updated: 2025-07-23

Version code:

Creation date:

2018-03-21

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.BROADCAST_STICKY Low risk
android.permission.CHANGE_WIFI_STATE Low risk

Size:

9.88MB

Email:

ws*****@wsd.gov.hk

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-10-30

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Water Supplies Department, HKSARG

Google Play Store

https://play.google.com/store/apps/details?id=hk.gov.wsd.ccbs.activity

Email:

ws*****@wsd.gov.hk

Website:

http://www.wsd.gov.hk

User Reviews

Users consistently criticize the WSD Mobile App for poor usability, repeated login problems, lack of proper notifications regarding water supply, frequent crashes and errors, and inadequate customer service. Although it supports older Android versions and provides account information, these benefits are overshadowed by frustrating user experience and reliability issues.

Pros

Supports Android version 4.4.2 and above
Provides account details and billing information

Cons

Poor user interface and user experience, making it difficult to find account balances and navigate
Frequent login issues including inability to auto-fill credentials, repeated login errors, and being logged out
Frequent app crashes, errors like "services unavailable", and slow system/network response
Incorrect or missing notifications, especially for water supply interruptions in user's selected areas
Customer service is unresponsive and difficult to contact, with no helpful support