Reva - Review Management for Hotels & Rentals

Great tool, a true game-changer to follow reviews :)

Reva is a game-changing tool for short-term vacation rental managers and owners. The AI-powered extension is exceptional, crafting well-written review responses that can be sent directly to VRBO, Airbnb, and other channels with a single click. But Reva's real power lies in its advanced analytics and reporting features. The platform's dashboards and reports provide deep insights, analyzing historical reviews to surface key keywords and trends at the individual listing level. This granular data is invaluable for identifying areas for improvement and optimizing the guest experience. The integration with Breezeway task management is particularly impressive. Reva allows users to see which cleaners and inspectors were assigned to tasks where guests left positive or negative comments. This enables targeted coaching and process refinements, as Reva also provides positive and negative keyword tagging to highlight specific areas of strength or improvement for each team member. Users can even create new Breezeway tasks directly from the Reva dashboard in response to guest feedback. As someone who tests and onboards vacation rental software for a large property management company, I can say with certainty that Reva is the most exciting and capable solution I've encountered in my career. I have no affiliation with the company - I'm simply blown away by the value it delivers. I cannot recommend Reva highly enough to any short-term rental operator seeking to elevate their review management and guest experience.