Collectly is a tech-enabled patient Accounts Receivable service designed to streamline the billing process in a healthcare setup. The Google Chrome extension of Collectly allows users to efficiently manage EHR and Collectly simultaneously. Using the extension, users can view patient’s details on EHR while messaging or building payment plans and taking payments within the same window. This enhances productivity and improves patient cash flow.
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Collectly’s EHR extension for Google Chrome™️ allows you to work in Collectly and the EHR system side by side. You can view the patient’s chart in the EHR while messaging or building payment plans and taking payments—all in one window.
Collectly customers who use Athenahealth or eClinicalWorks can also use the extension to quickly find and pull up the corresponding patient’s information in Collectly. They can also add any patients from the EHR into Collectly with the click of the button.
More about Collectly: Collectly is a tech-enabled patient A/R service that works as an add-on for your EHR/PM and takes over your patient A/R within 0-90 days to accelerate patient cash flow, eliminate calls, and prevent patients from getting to be turned over to collections.
Collectly supports all major billing practices - from storing a card on file with AutoPay and payment plans to traditional billing with paper and digital statements and an automated A/R follow-up with emails, texts, calls, direct mail, live-chat, and even push notifications.
User reviews
This is a company whose "engineers" are "based out of Russia." Yet everything they represent online says NOTHING about this. We closed this account on behalf of our client 4 weeks ago and yet they still have access to our clients' protected health information. They give vague customer service style answers and when there is a real issue to troubleshoot, there were times where this agency just flat out did not get back to us..... Yet they are still accessing our clients' information regularly. I highly recommend NOT USING this company for collections!! As of this review (and 4-5 weeks of back and forth) this company is STILL accessing our clients' (and patients') information and telling us they have to "wait for their engineers to get back to them......FROM RUSSIA"...... They talk down to you when you have a legitimate issue and they do not take ownership of thier horrible practices. My staff has worked under HIPPA guidelines for 20 plus years and this agency straight up falsely cited HIPPA to us...... When asked to see Collectly HIPPA documentation on this, They ghosted us again.
We had to contact anther staff and they connected us to our original staff at collectly. It just seems so thrown together and unorganized that i'm wondering if they are even legit.......NOTE: Our staff and our clients' staff have been spending so much time trouble shooting this CLOSED ACCOUNT!! This has created such a wasteful back and forth for the last month plus!!! Do yourself and your clients' a huge favor and do NOT add this to your chrome!!! And if you do go with Collectly know this: Anytime you need support, you are going to have to wait at least three days for RUSSIA to get back to Collectly with a vague answer...... Absurd.... Truly costed (and continues to cost) way more than it is worth...
Christopher Douglas, 2021-05-10
