NYC311

Name: NYC311
Rating: 4.177778 (2617 reviews)
Author: City of New York

By: City of New York App

Report problems, get City service status, and track requests on the go.

Overview

Google Play Store

Downloads

434,615 ▲ 604

Data as of 2026-08-19

Rating:

4.18

(2,617)

Version:

5.23.0

Last updated: 2026-07-23

Ranking

#106,801 ▼ 224

Overall

Features & Capabilities

The NYC311 Chrome extension provides a convenient platform for New York City residents to stay informed and connected with city services. Users can easily check daily updates on Alternate Side Parking, trash collection, and school schedules, with instant notifications for any changes. The extension empowers users to report neighborhood problems such as noise, illegal parking, and dirty sidewalks directly to city services, streamlining the service request process. Additionally, it lets users conveniently track the status of their service requests in one centralized location. The extension also offers quick access to other NYC311 channels, including online services and text options, making it a comprehensive tool for engaging with city government resources.

User Growth & Download Statistics

App

By:

Downloads:

Rating:

Version:

5.23.0 Last updated: 2026-07-23

Version code:

1117

Creation date:

2013-01-03

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.ACCESS_MEDIA_LOCATION High risk
android.permission.HIDE_OVERLAY_WINDOWS Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk

Size:

31.17MB

Email:

an*****@doitt.nyc.gov

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-19

Compare stats and ranking:

Ranking

# 106,801 ▼ 224

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

City of New York

Google Play Store

https://play.google.com/store/apps/details?id=gov.nyc.doitt.ThreeOneOne

Email:

an*****@doitt.nyc.gov

Website:

http://www.nyc.gov/html/static/pages/forms/mobile-feedback.shtml

User Reviews

The NYC311 app is appreciated for features like the calendar, photo-supported reporting, and easy access to information, and it receives positive sentiment about its design. However, users repeatedly report poor responsiveness and enforcement, frequent bugs and address errors, and limitations in reporting tools (no comments, limited text). Abandoned-vehicle issues and a perceived tourist-unfriendly focus also emerge as recurring downsides.

Pros

Calendar feature is handy for tracking dates and events.
Ability to upload photos with reports to illustrate issues.
Efficiently looks up information and services for residents.
Positive overall reception and a newer, improved design/UI.

Cons

Reports frequently closed or not acted upon, with slow or ineffective responses to hazards.
Recurring app reliability bugs: incorrect addresses, errors when submitting reports, and crashes requiring reinstall.
Difficulty addressing abandoned vehicles, suggesting enforcement gaps.
Reporting tools are limited: no in-app comment field and restricted character count for details.
Not particularly tourist-focused, limiting usefulness for visitors.

Recent reviews

Not smart city. 311 has no way to report needs for technology maintenance on infrastructure or city devices. Damaged technologies telecom/IT everywhere, maintenance needed . Also those smart pay phones don't have USB c standard and the payphone has no audio jack or speaker.