Madad Citizen

Official MADAD Mobile Application for Indian Citizens

The Consular Services Management System (MADAD) is an initiative by the Ministry of External Affairs (MEA), Government of India, designed to assist Indian citizens living or traveling abroad in lodging and tracking grievances related to consular services provided by Indian Embassies, Missions, and Posts worldwide.

To make the grievance redressal process more accessible and user-friendly, the MEA has launched the MADAD Mobile Application. This mobile-enabled platform empowers citizens to register their concerns, monitor progress, and receive timely updates — all from their smartphones.

Grievance Categories
Indian citizens can lodge grievances related to the following consular matters:
Compensation and Salary Dues
Court Cases and Legal Assistance
Domestic Help Issues
Imprisonment Abroad
Repatriation and Transportation of Mortal Remains
Tracing of Whereabouts
Marital Disputes
Birth Certificates
No Obligation to Return to India (NORI) Certificates
Asylum Cases
Worker and Contract-related Problems
Recruiting Agent Issues
Cases of Physical, Sexual, or Workplace Abuse
Sponsor-related Problems
The MADAD Mobile App represents the Government of India’s continued commitment to ensuring the welfare and protection of Indians abroad by offering a transparent, efficient, and technology-driven platform for consular grievance redressal.