Reviews of FirstCry India - Baby & Kids

By: FirstCry.com App

List of user reviews and ratings for FirstCry India - Baby & Kids

Total ratings

4.63 (Rating count: 1,136,254)

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Review summary

Top positives are product quality, broad selection, and good offers. Major drawbacks include slow or unreliable delivery, delayed refunds, weak customer service, and usability issues (search and order history). Overall, quality and variety are praised but logistics, refunds, and support frequently frustrate users.

Pros

Good quality products
Wide range / variety of products
Attractive offers and deals

Cons

Delivery is slow and unreliable with frequent delays
Refunds for canceled/returned orders are slow
Poor customer service and lack of proactive communication
Usability issues such as not easily searchable and difficult order history tracking

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User Reviews

Recent rating average: 3.50

All time rating average: 4.63

Upgrade to see all 1,659 reviews

32% (530)

Date	Author	Comment
2026-08-31	Na*****	excellent app
excellent app
2026-08-31	Mo*****	good
good
2026-08-31	Ba*****	sabse ghatiya delivery service.
sabse ghatiya delivery service.
2026-08-31	Ja*****	nice
nice
2026-08-31	Ma*****	cash on delivery option is not available
cash on delivery option is not available
2026-08-31	ba*****	I usually order diapers and clothes from firstcry their fabric is so soft and of good quality. diapers and toys everything perfect
I usually order diapers and clothes from firstcry their fabric is so soft and of good quality. diapers and toys everything perfect
2026-08-31	Pa*****	Good
Good
2026-08-30	Ba*****	The application experience is not on par with other Ecom apps.
The application experience is not on par with other Ecom apps.
2026-08-30	Su*****	very bad behave over all shop price are high quality very bad I'm purchase baby suncream expire oversoon bill the second I'm read I'm talk staff is expire soon customer talk no return and exchange baby products I'm shock 1300 price it's worst owner talk you sell in other people very bad customer respond in first cry in kerala ernakulam thoppumpady outlet don't purchase first cry money worst not respect every child bad product in over all shop not board in shop no exchange no return it's a scam
very bad behave over all shop price are high quality very bad I'm purchase baby suncream expire oversoon bill the second I'm read I'm talk staff is expire soon customer talk no return and exchange baby products I'm shock 1300 price it's worst owner talk you sell in other people very bad customer respond in first cry in kerala ernakulam thoppumpady outlet don't purchase first cry money worst not respect every child bad product in over all shop not board in shop no exchange no return it's a scam
2026-08-30	Ma*****	excellent for everything at one place for New born.
excellent for everything at one place for New born.