Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly…
Avaamo Agent Assist - AI Contact Center Assistant
"Avaamo Agent Assist" is an AI-powered contact center assistant that enhances agent productivity with live call transcription, automated recommendations, and real-time knowledge support. It integrates seamlessly with CRMs and automates backend tasks while summarizing conversations and providing language translation. With its capabilities, it helps agents deliver contextually relevant assistance, ultimately improving the experience for both agents and customers.
Extension stats
Risk impact: High risk impact
Risk likelihood:
Manifest version: 3
Permissions:
Host permissions:
Size: 99.11K
Email: vi*****@avaamo.com
URLs: Privacy policy
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Extension summary
Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers.
Its capabilities include:
- Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
- Automatic Recommendations: Real-time suggested responses and next best actions.
- AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
- Automation & RPA: Automates backend tasks directly from the conversation.
- Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
- Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library.
- Translation: Translates conversations in real-time in several languages.
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Extension safety
Risk impact
Avaamo Agent Assist requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
Avaamo Agent Assist is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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