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Extension summary

Analyze keywords

Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers.

Its capabilities include:

Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
Automatic Recommendations: Real-time suggested responses and next best actions.
AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
Automation & RPA: Automates backend tasks directly from the conversation.
Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library.
Translation: Translates conversations in real-time in several languages.

User reviews

Ajoop K, 2024-08-01

Anirudh Kumar Yadiki, 2024-07-24

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Extension safety

Risk impact

Avaamo Agent Assist is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Avaamo Agent Assist if you trust the publisher.