Avaamo Agent Assist

Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly…

Avaamo Agent Assist

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Extension stats

By: Avaamo Inc

Users: 425

-4

Rating: 5.00

(2)

Version: 1.14 (Last updated: 2024-11-22)

Creation date: 2024-07-24

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
activeTab
tabs
scripting
notifications

Host permissions:

https://*.salesforce.com/*
https://*.service-now.com/*
https://*.servicenow.com/*
https://*.force.com/*
https://*.webexcce.com/*

Size: 99.11K

Email: vi*****@avaamo.com

URLs: Privacy policy

Ranking

# 43,807 ▲ 27

Other rankings

#12573 in Tools ▼ 142 #32 in agent keyword 60 ▼ 1

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Extension summary

Analyze keywords

Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers.

Its capabilities include:

Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
Automatic Recommendations: Real-time suggested responses and next best actions.
AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
Automation & RPA: Automates backend tasks directly from the conversation.
Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library.
Translation: Translates conversations in real-time in several languages.