Kayako Bot

Kayako Bot

Extension stats

Users: 402 ▲ 2
Version: 1.3.1 (Last updated: 2024-04-09)
Creation date: 2023-10-10
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • storage
  • activeTab
  • tabs
Host permissions:
  • http://kayako-bot-elb-602673139.us-east-1.elb.amazonaws.com/*
  • https://*.kayako.com/*
Size: 1.01M

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Extension summary

Kayako Agent Assistant Bot

Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks.

Features:

Automated Ticket Analysis: Instantly summarizes and understands ticket content. Smart Recommendations: Suggests solutions based on historical cases and KBs. Draft Responses: Auto-generates customer responses for basic queries. Guided Assistance: Provides step-by-step solutions for complicated issues. Benefits:

Broad ticket handling, from self-serviced queries to intricate problems. Saves agent time, enabling focus on refining the system and handling tougher tickets. Great for onboarding and cross-training new agents.

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Extension safety

Risk impact

Kayako Bot requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

Kayako Bot is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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