Kayako Bot

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Extension stats

By: michael.madume

View on Chrome Web Store

Users: 378 ▼ -21

Version: 1.3.1 (Last updated: 2024-04-09)

Creation date: 2023-10-10

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

storage
activeTab
tabs

Host permissions:

http://kayako-bot-elb-602673139.us-east-1.elb.amazonaws.com/*
https://*.kayako.com/*

Size: 1.01M

Email: mi*****@trilogy.com

URLs: Privacy policy

Ranking

# 45643 ▼ 1093

Other rankings

#11999 in Tools ▼ 249 #130 in bot keyword 18 ▼ 10 #163 in ticket keyword 5 ▼ 8

Other platforms

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Not available on Edge

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Extension summary

Analyze keywords

Kayako Agent Assistant Bot

Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks.

Features:

Automated Ticket Analysis: Instantly summarizes and understands ticket content. Smart Recommendations: Suggests solutions based on historical cases and KBs. Draft Responses: Auto-generates customer responses for basic queries. Guided Assistance: Provides step-by-step solutions for complicated issues. Benefits:

Broad ticket handling, from self-serviced queries to intricate problems. Saves agent time, enabling focus on refining the system and handling tougher tickets. Great for onboarding and cross-training new agents.