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Extension summary
Kayako Agent Assistant Bot
Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks.
Features:
Automated Ticket Analysis: Instantly summarizes and understands ticket content. Smart Recommendations: Suggests solutions based on historical cases and KBs. Draft Responses: Auto-generates customer responses for basic queries. Guided Assistance: Provides step-by-step solutions for complicated issues. Benefits:
Broad ticket handling, from self-serviced queries to intricate problems. Saves agent time, enabling focus on refining the system and handling tougher tickets. Great for onboarding and cross-training new agents.
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Risk impact
Kayako Bot requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
Kayako Bot is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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