Notes for Kayako

Juiced-up notes for Kayako ticketing system
What is Notes for Kayako?
Notes for Kayako is a Chrome extension designed to supercharge your productivity and workflow in the business environment. It offers features such as escalating/de-escalating notes, categorizing notes by issue/task/misc, adding status and completion steps, and more. With a clean and user-friendly interface, this extension is a must-have for Kayako Ticketer users.

Extension stats

By: cimrie
Users: 4 ▲ 1
Version: 1.0.0 (Last updated: 2015-07-08)
Creation date: 2015-07-08
Risk impact: High risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • storage
  • tabs
  • activeTab
  • background
  • webNavigation
  • http://*/*
  • https://*/*
Size: 664.58K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

Notes for Kayako is an extension to boost your productivity and workflow in the business environment. If your workplace uses Kayako Ticketer (http://www.kayako.com) you can add this extension to boost the (rather basic) functionality of the stock software.

Key features:

  • Escalate/De-escalate a note with a simple flag so that management can see when they are needed
  • Categorise note by 'issue', 'task' or 'misc' - depending on what you feel the note is about
  • Give the note a status, so that other staff know when the note is irrelevant (i.e. 'closed') and no longer requires being looked at
  • Insert steps to completion, and check them off when done. This keeps all staff in the loop about what has been done so far, saving embarrassment when having to check with customers.
  • Search for any text in the note body with a live search function, or filter by name, status, type, or all at once!
  • Edit and Updates in Ajax, so no need to refresh the page
  • Auto-expanding 'steps' when creating or editing a note, allowing rapid data entry that works with you, not against you.
  • Auto-hides the cumbersome 'bubble' display above email replies, compacting everything in to the extension popup screen.
  • A useful counter badge on the icon, showing you how many notes there are on the page. This goes green when all tickets are not escalated, and red when at least one is.
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Extension safety

Risk impact

Notes for Kayako requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

Notes for Kayako has earned a fairly good reputation and likely can be trusted.

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