Forethought Assist
What is Forethought Assist?
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Extension summary
If you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer.
Now you can use Forethought Assist to increase your productivity and deliver better customer experiences, all within a browser extension!
Start saving hours of work by getting exactly what you need to send the customer, reducing time to resolution and increasing CSAT.
ABOUT FORETHOUGHT ASSIST: Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever.
With Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation.
WHY FORETHOUGHT ASSIST?
- Optimized for your workflow: requires little or no training
- Smarter search: uses Natural Language Understanding to suggest the best answers
- Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click
Extension safety
Risk impact
Forethought Assist requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
Forethought Assist is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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