Forethought Assist

The knowledge you need to do your job from anywhere.

Forethought Assist: Boost Productivity with AI Support Tools

Forethought Assist is a browser extension specially designed for support agents. By leveraging Artificial Intelligence, it provides swift and accurate answers to support tickets, drawing on data from multiple sources. This not only increases the agents' productivity but also improves customer satisfaction. Whether you're a new team member in need of guidance or a veteran seeking high-speed information retrieval, Forethought Assist is optimized to meet your needs. Equipped with customizable filters and a feature that works across different channels, this extension is your go-to tool for efficient customer support.

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Extension stats

By: Forethought AI

Users: 3,000+

Rating: 5.00

(4)

Version: 2.0.39 (Last updated: 2024-12-17)

Creation date: 2023-04-21

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
tabs
activeTab

Host permissions:

https://*/*

Size: 8.02M

Email: as*****@forethought.ai

URLs: Privacy policy

Ranking

# 18,802 ▲ 109

Other rankings

#12191 in Workflow & Planning ▲ 45

#67 in deliver keyword 6 ▼ 10

#135 in customer keyword 5 ▼ 24

#160 in problem keyword 3 ▲

#170 in answer keyword 22 ▼ 13

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Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

If you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer.

Now you can use Forethought Assist to increase your productivity and deliver better customer experiences, all within a browser extension!

Start saving hours of work by getting exactly what you need to send the customer, reducing time to resolution and increasing CSAT.

ABOUT FORETHOUGHT ASSIST: Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever.

With Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation.

WHY FORETHOUGHT ASSIST?

Optimized for your workflow: requires little or no training
Smarter search: uses Natural Language Understanding to suggest the best answers
Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click