FruitPunch Chatbox

FruitPunch Chatbox puts your support inbox in your pocket. Your website chat is answered by an AI assistant that knows your business. When a visitor needs a person, the conversation lands in the app and your team takes it from there.

Reply from anywhere
- One inbox with three views: Mine, Unassigned and All.
- Every waiting conversation shows how long the visitor has been waiting, so the oldest chat is never forgotten.
- Write a reply, and the visitor sees it in the chat on your website right away.

One person per conversation
- Claim a conversation and your teammates see that you are handling it. Nobody answers the same visitor twice.
- A claim returns to the queue by itself if you go quiet, so no chat gets stuck.
- Owners and admins can take over a conversation. When you are done, mark it resolved or hand it back to the AI assistant.

Alerts that matter
- Get a push alert when a conversation needs a person and nobody has it.
- Get an alert when a visitor writes back in a conversation you hold.
- You are never alerted about chats someone else is handling.
- Set yourself Away, or pause alerts at night with quiet hours.

Know how support is going
- Conversations, messages, escalation rate and visitor satisfaction for the last 7, 30 or 90 days.
- See which website widgets bring the most chats.

Manage your workspace
- Create and edit AI agents: persona, language, fallback message and escalation rules.
- Manage chat widgets, and choose which knowledge bases each widget uses.
- Add knowledge from text, web pages and files, and see which documents are ready.
- Invite teammates and set their roles: owner, admin or member.
- Try your agent in the test chat before visitors do.

Made for small teams
- English and Bahasa Indonesia.
- Light and dark appearance, large text support and screen reader labels.
- Subscriptions are available in the app.

You need a FruitPunch Chatbox workspace to sign in. Create one at chatbox.fruitpunch.dev.