Reviews of Westwing: Live Beautiful

By: Westwing GmbH App

List of user reviews and ratings for Westwing: Live Beautiful

Total ratings

4.44 (Rating count: 44,721)

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Review summary

Westwing offers a broad, well-curated selection of stylish home décor with value-driven deals and an easy-to-use app. Delivery is often fast and orders are well-packaged, and customer support is praised in many reviews. However, customers report issues with order processing (cancellations and delays), occasional long wait times, language/localization problems, and inconsistent service when problems arise.

Pros

Extensive, well-curated range of stylish home décor items.
Good deals and perceived value with discounts and quality.
Easy-to-use, well-designed app with intuitive browsing.
Fast and reliable delivery in many cases.
Strong customer support praised in multiple reviews.

Cons

Unreliable order processing with occasional cancellations and delays.
Occasional long waiting times / delayed delivery.
Localization and language support issues (language availability and translations).
Inconsistent or unhelpful customer service when problems occur.

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User Reviews

Recent rating average: 3.00

All time rating average: 4.44

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30% (20)

Date	Author	Comment
2026-06-26	Pe*****	beautiful app, hard to navigate (cancelations, etc). wrong delivery date displayed for a purchased item.
beautiful app, hard to navigate (cancelations, etc). wrong delivery date displayed for a purchased item.
2026-05-24	St*****	Great products, fantastic prices with 15% welcome discount. Thank you!.
Great products, fantastic prices with 15% welcome discount. Thank you!.
2026-03-29	Ha*****	A M A Z I N G & love love love
A M A Z I N G & love love love
2026-03-21	Ke*****	I LOVE this store! I was looking for some marble home & kitchen accessories & found all that I wanted here. It's not the cheapest store, but you get what you pay for here with duty already added too. I had fast delivery to Scotland & to family in South Korea. Very happy with current purchases & I will buy more 😊
I LOVE this store! I was looking for some marble home & kitchen accessories & found all that I wanted here. It's not the cheapest store, but you get what you pay for here with duty already added too. I had fast delivery to Scotland & to family in South Korea. Very happy with current purchases & I will buy more 😊
2025-12-01	Ai*****	Always great customer support !
Always great customer support !
2025-09-19	Ju*****	It's great app, but I would really like to have possibility to rearrange in the favorites. For example I'm searching for textile in the bathroom and want it to be similar shade (towels, mats), so when items are near each other I can compare the shade, but if I liked mats long ago then they are too far away from towels and I can't compare
It's great app, but I would really like to have possibility to rearrange in the favorites. For example I'm searching for textile in the bathroom and want it to be similar shade (towels, mats), so when items are near each other I can compare the shade, but if I liked mats long ago then they are too far away from towels and I can't compare
2025-07-31	Ra*****	مضخرف ی ستاره زیاش هم هست
مضخرف ی ستاره زیاش هم هست
2025-06-11	To*****	DON'T BUY FROM WESTWING. Orders get cancelled just before delivery time. I waited 10 weeks for a sofa to arrive, and even re-checked the delivery time with their support center. All seemed legit by then... until on week 10, they cancelled my order with no reason whatsoever. First they make you wait and then leave you empty handed with no explanation. SCAMMERS.
DON'T BUY FROM WESTWING. Orders get cancelled just before delivery time. I waited 10 weeks for a sofa to arrive, and even re-checked the delivery time with their support center. All seemed legit by then... until on week 10, they cancelled my order with no reason whatsoever. First they make you wait and then leave you empty handed with no explanation. SCAMMERS.
2025-05-01	J.*****	Does not respect push message settings - constant messages despite turning them off in the app!!
Does not respect push message settings - constant messages despite turning them off in the app!!
2025-02-22	Ba*****	نه پارسی داشت نه انگلیسی
نه پارسی داشت نه انگلیسی