HEK Service-App

Name: HEK Service-App
Rating: 1.5 (1508 reviews)
Author: HEK - Hanseatische Krankenkasse

By: HEK - Hanseatische Krankenkasse App

HEK Service App - our most modern customer center

Overview

Google Play Store

Downloads

276,024 ▲ 508

Data as of 2026-08-02

Rating:

1.50 +44

(1,508)

Version:

—

Last updated: 2026-07-21

Ranking

#133,761 ▼ 131

Overall

Features & Capabilities

The HEK Service-App is a cutting-edge customer center app that makes customer service quick and easy on your smartphone anytime and anywhere. It features two versions: Basic and Smart. The Basic version lets you scan, upload, and send documents, access health and prevention services, request membership certificates, and contact support via various channels.

The Smart version requires health ID registration for enhanced security and expands features with a digital mailbox, secure messaging, access to insurance data, and editable personal info. Additionally, the Smarthealth add-on offers intelligent management of your personal health data, including doctor treatments, medication plans, vaccination records, and preventive examination reminders. Regular updates ensure continuous service improvements. For questions, contact kontakt@hek.de.

User Growth & Download Statistics

App Privacy & Security

By:

HEK - Hanseatische Krankenkasse

Downloads:

276,024 508

Rating:

1.50

(1,508) 44 new ratings

Version:

0 Last updated: 2026-07-21

Creation date:

2018-01-04

Publisher country:

Email:

Sv*****@hek.de

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-02

Compare stats and ranking:

Ranking

# 133,761 ▼ 131

Other platforms

HEK Service-App (v10.4.3)

5.00

(2)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

HEK - Hanseatische Krankenkasse

Google Play Store

https://play.google.com/store/apps/details?id=de.hek.serviceapp

Email:

Sv*****@hek.de

Website:

https://www.hek.de/

User Reviews

Users commonly experience crashes, login and authentication problems, especially with the GesundheitsID and smart mode features. The app lacks English or other language support, limiting usability for non-German speakers. Although recent updates have improved some functions like the patient record interface, many users find the app unstable and cumbersome, with poor server communication and repeated errors during data loading. Security measures are viewed as excessive and inconvenient, and the app still relies on outdated methods like printing and scanning documents for the bonus program, despite being digital.

Pros

Some recent updates have improved functionality and user interface, especially regarding the Patientenakte (patient record) in the "smarthealth" section.
The app offers basic services expected from a health insurance provider's app.
It supports login functionality for insured users.

Cons

Frequent app crashes and communication failures with the server.
Authentication and login issues, especially with the smart mode and GesundheitsID eID PIN entry, often leading to endless loading loops or errors.
Lack of multi-language support; the app is only available in German, which limits accessibility for non-German speakers.
High security mechanisms cause inconvenience, such as needing to re-enter the GesundheitsID frequently or being logged out when switching apps.
The app requires printing and scanning of documents for the bonus program, contradicting digital expectations.

Recent reviews

Es scheitert komplett an der Kommunikation mit dem Server

Pa*****, 2025-01-19

Wie so oft in Deutschland: zunehmend digital, aber die Nachweise für das Bonusprogramm muss man ausdrucken und dann via App einscannen. Kann man sich auch nur in Deutschland ausdenken. 2024. Digitalisierung läuft anders. Ansonsten hald was man von einer App einer Krankenkasse erwartet. Nichts überragend besonderes.