Reviews of foodora: Food & Groceries

By: foodora (Delivery Hero Group)

List of user reviews and ratings for foodora: Food & Groceries

Total ratings

3.34 (Rating count: 38,163)

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Review summary

Reviews are mixed but lean negative: many users praise the food variety and find the app easy to use, yet frequent complaints focus on bad customer service, unreliable and late deliveries (cold food), confusing/hidden fees and discount problems, order errors, and repeated driver-related issues. These recurring problems drive most poor ratings despite some positive delivery experiences.

Pros

Wide variety of cuisines and generally good food quality reported
App is simple and easy to use (several users called it great or 'cool')
Occasional reliable delivery/service experiences praised by users

Cons

Poor customer support and refund handling (slow responses, canned replies, chatbots)
Unreliable delivery times — frequent long delays and cold food on arrival
Hidden or confusing fees and manipulative rebate/discount practices at checkout
Order problems are common: duplicates, missing/wrong items and technical hiccups
Driver issues reported repeatedly (late, lazy, sometimes alleged theft or refusal to deliver)

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User Reviews

Recent rating average: 2.00

All time rating average: 3.34

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31% (45)

Date	Author	Comment
2025-10-25	Ca*****	Zero! Everytime i order from Foodora Joker / Spar always missing items! Today was worst ever! This time it was worse one bag was forgotten. It was delivered and 8 items missing from my list! After1 hr it delivered again And omg missing 2 items again This caused me a lot of stress using 1 hr contacting the driver and foodora. All things i should have done was all delayed.Zero and Very bad service! Happened all the time i purchased from Foodora! Uninstall app and i stick to Wolt from now on .
Zero! Everytime i order from Foodora Joker / Spar always missing items! Today was worst ever! This time it was worse one bag was forgotten. It was delivered and 8 items missing from my list! After1 hr it delivered again And omg missing 2 items again This caused me a lot of stress using 1 hr contacting the driver and foodora. All things i should have done was all delayed.Zero and Very bad service! Happened all the time i purchased from Foodora! Uninstall app and i stick to Wolt from now on .
2024-08-31	Ra*****	Experienced delicious turkish, indian, ethiopian, etc food, but EXPENSIFE
Experienced delicious turkish, indian, ethiopian, etc food, but EXPENSIFE
2024-08-17	mu*****	always super service i like it.... diffrent city diffrent taste with good food and mostly foodora service
always super service i like it.... diffrent city diffrent taste with good food and mostly foodora service