Ticket Datasoftware

Ticket Datasoftware is the app for managing support requests for Datasoftware, designed for both customers and technical staff.

With the app, you can:
• Open a new support ticket by selecting the relevant software/area
• Attach photos and videos to better describe the issue
• Track ticket status in real time (open, accepted, closed)
• Receive push notifications when the ticket is accepted, closed, or when Datasoftware responds with a comment
• Confirm the resolution of the issue or reopen the ticket within 24 hours of closing
• View a complete history of tickets and comments exchanged

For Datasoftware staff, the app also offers:
• Unified view of all customer tickets, filterable by relevant software
• Targeted notifications only for the software under their jurisdiction
• Management of users and client companies
• Dashboard with statistics on handling times, closure times, and customer ratings

Simple, fast, and always up-to-date: Ticket Datasoftware puts customers and technical staff in direct contact, without emails or phone calls, for faster and more efficient support.