Reviews of Zoom Bikeshare CANADA

By: Zoom Leisure Inc. App

List of user reviews and ratings for Zoom Bikeshare CANADA

Total ratings

4.29 (Rating count: 125)

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Review summary

Users find the Zoom Bikeshare Canada app easy to use with a great interface and well-maintained, comfortable bikes that offer a fun riding experience. However, multiple users report issues with the app crashing or being glitchy, difficulties in understanding and using the bike lock mechanism, and occasional maintenance needs for bikes. Price and occasional customer service challenges were also mentioned. Overall, while the app and service provide enjoyable rides, improvements in technical stability and clearer locking instructions are needed.

Pros

Easy to use app with a straightforward signup and bike rental process
Bikes are generally well-maintained and comfortable to ride
Enjoyable and fun experience for users, suitable for outings and bonding moments
App has a great user interface and smooth payment system
Good service with scenic trails and locations like Niagara city and Niagara on the Lake

Cons

App is glitchy or crashes for some users, preventing signup or usage
Locking the bike is tricky and unclear; users must slide the lock bar manually which is not well-explained
Occasional technical issues with bike locking after trip, causing inconvenience and refund hassles
Some bikes need minor maintenance like gear tuning and brake tightening
Price perceived as too high for one-hour rental

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User Reviews

Recent rating average: 4.30

All time rating average: 4.29

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15% (3)

Date	Author	Comment
2024-08-23	Aa*****	Great easy to use , but price too high for 1 hr , should be $5
Great easy to use , but price too high for 1 hr , should be $5
2024-06-03	Sa*****	The bikes were great (need alittle tune up, mine kept skipping gears and my husband's breaks weren't the tightest) the trails were amazing. The lock up process was alittle hard, we didn't know you have to slide the lock bar yourself when done with the bike to lock it up. But good ride, great date day
The bikes were great (need alittle tune up, mine kept skipping gears and my husband's breaks weren't the tightest) the trails were amazing. The lock up process was alittle hard, we didn't know you have to slide the lock bar yourself when done with the bike to lock it up. But good ride, great date day
2023-10-13	Ar*****	Tricky until we realized you had to manually slide the lock🤦😝. Bit more descriptive verbage would have been great
Tricky until we realized you had to manually slide the lock🤦😝. Bit more descriptive verbage would have been great
2023-08-16	Da*****	Super easy, super fun
Super easy, super fun
2023-08-08	De*****	Absolutely amazing!! Only need to remember my helmet next time.
Absolutely amazing!! Only need to remember my helmet next time.
2023-07-30	Ca*****	Comfortable to ride. Bikes appear to be kept in good condition! More gear options would be nice and option of renting e-bike at this location is recommended, if possible. Thank you very much.
Comfortable to ride. Bikes appear to be kept in good condition! More gear options would be nice and option of renting e-bike at this location is recommended, if possible. Thank you very much.
2022-10-23	Jo*****	Very easy to use and bikes were very well maintained.
Very easy to use and bikes were very well maintained.
2022-05-24	Vi*****	Awesome service, had an amazing time roaming in the Niagara city on Zoom bikes.
Awesome service, had an amazing time roaming in the Niagara city on Zoom bikes.
2022-03-17	Ry*****	App is great...great user interface and app payment was easy to use. The ability to rent a bike was great.
App is great...great user interface and app payment was easy to use. The ability to rent a bike was great.
2021-09-20	Je*****	Horribly glitchy, couldn't even sign up because it kept crashing and displayed an error message even outside the app, forcing me to restart my phone and uninstall this after trying again with the same result.
Horribly glitchy, couldn't even sign up because it kept crashing and displayed an error message even outside the app, forcing me to restart my phone and uninstall this after trying again with the same result.