Reviews of Zipcar

By: Zipcar App

List of user reviews and ratings for Zipcar

Total ratings

4.03 (Rating count: 50,985)

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Review summary

Overall, reviewers tout Zipcar as affordable and convenient with broad car availability and easy app-based reservations. However, recurring issues include a buggy app with erroneous charges, inconsistent vehicle maintenance, and aggressive billing, especially late fees. Customer support is often criticized as unhelpful. Improvements in app reliability, vehicle upkeep, and transparent billing would address these top concerns.

Pros

Affordable pricing / good value
Convenience and ease of use
Wide availability of cars / locations nearby
Easy onboarding and reservations via the app

Cons

Buggy app causing mischarges and unreliable access
Vehicle cleanliness and maintenance concerns (dirty cars, bald tires, warning lights)
Strict late fees and billing disputes with little forgiveness
Poor customer support / unhelpful or unclear assistance

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User Reviews

Recent rating average: 3.50

All time rating average: 4.03

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27% (85)

Date	Author	Comment
2026-08-25	Al*****	Highly recommend for NYC! Zipcar is hands down one of the most reliable and amazing ways to get around New York City. The app service is excellent—super smooth, quick to book, and easy to unlock the cars right from your phone. It makes running quick errands, grabbing groceries, or taking day trips out of the city effortless without the hassle of car ownership. Gasoline and insurance options are built right in, which saves a lot of money and stress. Absolute game-changer for city living!
Highly recommend for NYC! Zipcar is hands down one of the most reliable and amazing ways to get around New York City. The app service is excellent—super smooth, quick to book, and easy to unlock the cars right from your phone. It makes running quick errands, grabbing groceries, or taking day trips out of the city effortless without the hassle of car ownership. Gasoline and insurance options are built right in, which saves a lot of money and stress. Absolute game-changer for city living!
2026-08-23	Wa*****	it's ok. the customer service is good. the car options are limited and a bit overpriced for renting. The app rarely works as intended for locking and unlocking vehicles.
it's ok. the customer service is good. the car options are limited and a bit overpriced for renting. The app rarely works as intended for locking and unlocking vehicles.
2026-08-22	An*****	The best rental service ever.
The best rental service ever.
2026-08-21	L *****	Zipcar, thank you!
Zipcar, thank you!
2026-08-19	To*****	I have been a zipcar customer since 2020. This app and service has gotten worse every year; price increases, fees, and constant hassle. The cars are poorly maintained, the app frequently has issues, and support is unhelpful. They will schedule you for a car, but the car will not be returned on time or will be missing - their "solution" will be to reschedule you for a car across the city and still charge you full price, which doesn't work because I don't have a car! Terrible app, worse company.
I have been a zipcar customer since 2020. This app and service has gotten worse every year; price increases, fees, and constant hassle. The cars are poorly maintained, the app frequently has issues, and support is unhelpful. They will schedule you for a car, but the car will not be returned on time or will be missing - their "solution" will be to reschedule you for a car across the city and still charge you full price, which doesn't work because I don't have a car! Terrible app, worse company.
2026-08-15	Pa*****	I experience difficulty connecting to WiFi to make reservations and to unlock and lock vehicles.
I experience difficulty connecting to WiFi to make reservations and to unlock and lock vehicles.
2026-08-15	Da*****	greatness
greatness
2026-08-12	Ch*****	Deceptive advertising. What they advertise and what the membership is are not the same.
Deceptive advertising. What they advertise and what the membership is are not the same.
2026-08-11	Cé*****	expensive, dirty, not available in winter. Convenient location but worst renting experience...
expensive, dirty, not available in winter. Convenient location but worst renting experience...
2026-08-11	da*****	overall nice rental for quick trips around town. only had one issue with a gas card but that was resolved quickly and I was reimbursed.
overall nice rental for quick trips around town. only had one issue with a gas card but that was resolved quickly and I was reimbursed.