Reviews of Zappos: Shoes, Clothes & More

By: Zappos.com App

List of user reviews and ratings for Zappos: Shoes, Clothes & More

Total ratings

4.50 (Rating count: 57,363)

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Review summary

Most reviews cite major usability and reliability issues: buggy checkout, orders stuck in processing, lack of real-time tracking, and search/filter glitches with duplicate results. The app is frequently unstable and can force sign-in loops. Customer service experiences are mixed and complaints about responsiveness are common. A minority still praise Zappos for its catalog size, fast shipping, and product quality.

Pros

Large product selection and a wide catalog of shoes and clothing
Easy ordering process and generally fast shipping when the app works
Some positive feedback on customer service and product quality
Noted for quick delivery to locations like Puerto Rico

Cons

Checkout/basket is often buggy or non-functional
Orders frequently stay in 'processing' without real-time status updates
Search results show duplicate items and filtering is clunky
App is unstable, with crashes, freezes, and sign-in/login loops
Customer support is inconsistent and discount codes may not work

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User Reviews

Recent rating average: 2.40

All time rating average: 4.50

Upgrade to see all 88 reviews

32% (28)

Date	Author	Comment
2026-08-24	De*****	great app but zappos customer service is stellar! beyond compare. they are attentive compassionate & have actionable results
great app but zappos customer service is stellar! beyond compare. they are attentive compassionate & have actionable results
2026-08-17	Da*****	This app is old school. It has been here for years. You can come good deals.
This app is old school. It has been here for years. You can come good deals.
2026-08-15	Kr*****	Not sure what happened, but when I try to search through (shoes for ex), it scrolls back through what it just did. So if I sort by brand, it will go through the first 3 brands and then restart through the first 3 brands. It does this any way it's sorted. It's annoying because now I can't see all of the inventory and I just keep scrolling passed the same stuff I've viewed! Please address and fix!
Not sure what happened, but when I try to search through (shoes for ex), it scrolls back through what it just did. So if I sort by brand, it will go through the first 3 brands and then restart through the first 3 brands. It does this any way it's sorted. It's annoying because now I can't see all of the inventory and I just keep scrolling passed the same stuff I've viewed! Please address and fix!
2026-07-21	Br*****	its a trap.. customer service is amazing though but the actual zappos is a front because how do you stay for 6 plus months out of a pair of pants or shirts but then go to that brands website like Ariat, rocky, etc or amazon and BOOM EVERYWHERE PLENTY OF THEM but yet zappos stays out for literally 6 months?? hmm.. then it'll say sign up to get notified when back in stock I DID 3 DIFFERENT THINGS IN JANUARY.. STILL NOTHING this has been like this for 3 years.. ZERO other companies do this??
its a trap.. customer service is amazing though but the actual zappos is a front because how do you stay for 6 plus months out of a pair of pants or shirts but then go to that brands website like Ariat, rocky, etc or amazon and BOOM EVERYWHERE PLENTY OF THEM but yet zappos stays out for literally 6 months?? hmm.. then it'll say sign up to get notified when back in stock I DID 3 DIFFERENT THINGS IN JANUARY.. STILL NOTHING this has been like this for 3 years.. ZERO other companies do this??
2026-07-01	Ma*****	the apps' shop functionality appears to be broken. I have Uninstalled and tried to shop in the shop tab as well as the women's shopping tab. no luck, only the search function works.
the apps' shop functionality appears to be broken. I have Uninstalled and tried to shop in the shop tab as well as the women's shopping tab. no luck, only the search function works.
2026-06-04	Je*****	Zappos by Amazon is garbage
Zappos by Amazon is garbage
2026-04-16	Ch*****	Wow, Amazon really killed another good company
Wow, Amazon really killed another good company
2026-04-02	*****	Horrible app I have set up my notifications for a specific shoe and they never notify me even after seeing that the shoe has been in stock. They never restock on purpose. But on the Amazon app everything is fully stocked. Makes no sense
Horrible app I have set up my notifications for a specific shoe and they never notify me even after seeing that the shoe has been in stock. They never restock on purpose. But on the Amazon app everything is fully stocked. Makes no sense
2026-03-13	Mi*****	Love It. Can't help it. It all started with composite toe work shoes and it spiralled from there.
Love It. Can't help it. It all started with composite toe work shoes and it spiralled from there.
2026-03-05	Al*****	this app shows repeated items. it's extremely frustrating. I'll take my business elsewhere
this app shows repeated items. it's extremely frustrating. I'll take my business elsewhere