Reviews of Zappos: Shoes, Clothes & More

By: Zappos.com App

List of user reviews and ratings for Zappos: Shoes, Clothes & More

Total ratings

4.50 (Rating count: 57,402)

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Review summary

Most reviews cite major usability and reliability issues: buggy checkout, orders stuck in processing, lack of real-time tracking, and search/filter glitches with duplicate results. The app is frequently unstable and can force sign-in loops. Customer service experiences are mixed and complaints about responsiveness are common. A minority still praise Zappos for its catalog size, fast shipping, and product quality.

Pros

Large product selection and a wide catalog of shoes and clothing
Easy ordering process and generally fast shipping when the app works
Some positive feedback on customer service and product quality
Noted for quick delivery to locations like Puerto Rico

Cons

Checkout/basket is often buggy or non-functional
Orders frequently stay in 'processing' without real-time status updates
Search results show duplicate items and filtering is clunky
App is unstable, with crashes, freezes, and sign-in/login loops
Customer support is inconsistent and discount codes may not work

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User Reviews

Recent rating average: 2.00

All time rating average: 4.50

Upgrade to see all 83 reviews

31% (26)

Date	Author	Comment
2026-06-04	Je*****	Zappos by Amazon is garbage
Zappos by Amazon is garbage
2026-04-16	Ch*****	Wow, Amazon really killed another good company
Wow, Amazon really killed another good company
2026-04-02	*****	Horrible app I have set up my notifications for a specific shoe and they never notify me even after seeing that the shoe has been in stock. They never restock on purpose. But on the Amazon app everything is fully stocked. Makes no sense
Horrible app I have set up my notifications for a specific shoe and they never notify me even after seeing that the shoe has been in stock. They never restock on purpose. But on the Amazon app everything is fully stocked. Makes no sense
2026-03-13	Mi*****	Love It. Can't help it. It all started with composite toe work shoes and it spiralled from there.
Love It. Can't help it. It all started with composite toe work shoes and it spiralled from there.
2026-03-05	Al*****	this app shows repeated items. it's extremely frustrating. I'll take my business elsewhere
this app shows repeated items. it's extremely frustrating. I'll take my business elsewhere
2026-02-13	Er*****	I used the app to order a pair of shoes. they were lost in transit. the app did not provide real time information about the status of order. will never order from the company again. update: I spoke to customer service reps three times before they helped me cancel the order.
I used the app to order a pair of shoes. they were lost in transit. the app did not provide real time information about the status of order. will never order from the company again. update: I spoke to customer service reps three times before they helped me cancel the order.
2026-02-02	Ca*****	whatever u guys are doing right now sucks man I can't even look up safety shoes or boots
whatever u guys are doing right now sucks man I can't even look up safety shoes or boots
2026-01-31	Kr*****	supposed to be user friendly and interchangeable with different companies. had nothing but problems with it and never got my shoes
supposed to be user friendly and interchangeable with different companies. had nothing but problems with it and never got my shoes
2026-01-04	fr*****	Only gripe is when filtering clothes searches the app will show repeat items after u scroll down for like 30 sec. Checked for updates but have latest one...need to fix a few bugs to make sorting more efficient in realtime
Only gripe is when filtering clothes searches the app will show repeat items after u scroll down for like 30 sec. Checked for updates but have latest one...need to fix a few bugs to make sorting more efficient in realtime
2026-01-04	*****	why can't we be notified when our size comes back into stock anymore? now I have to check every week!
why can't we be notified when our size comes back into stock anymore? now I have to check every week!