Reviews of ZALORA-Online Fashion Shopping

By: Zalora South East Asia Pte Ltd. App

List of user reviews and ratings for ZALORA-Online Fashion Shopping

Total ratings

4.75 (Rating count: 573,920)

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Review summary

Many reviews praise ease of use and genuine products, plus good value. However, recurring issues include poor customer service (AI chat, unresponsive support), delivery problems (delays, misdelivery, late-night deliveries), damaged items due to QC gaps, and refunds/returns taking too long or remaining unclear. A few mentions address-order changes, but the dominant concerns center on service, delivery, and returns, while the app itself is generally well-liked for its interface and range.

Pros

User-friendly and fast shopping experience
Genuine/original products
Good value / affordable deals
Overall solid app quality and trusted experience

Cons

Poor customer service and unhelpful AI chat
Delivery delays and mishandling / late deliveries
Damaged or defective items due to QC issues
Returns/refunds are slow or unclear

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User Reviews

Recent rating average: 4.50

All time rating average: 4.75

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23% (108)

Date	Author	Comment
2026-08-17	sa*****	Excellent fashion shopping app with a wide range of clothing, shoes, accessories, and beauty products.
Excellent fashion shopping app with a wide range of clothing, shoes, accessories, and beauty products.
2026-08-17	Me*****	Great app!
Great app!
2026-08-16	U *****	Easy ordering process and smooth payment. My RedotPay card worked successfully. Looking forward to receiving my order! ⭐⭐⭐⭐⭐
Easy ordering process and smooth payment. My RedotPay card worked successfully. Looking forward to receiving my order! ⭐⭐⭐⭐⭐
2026-08-15	Gi*****	switching between tablet and phone and web access, order with pending payment cannot be processed seemless way. so difficult to used the web and app
switching between tablet and phone and web access, order with pending payment cannot be processed seemless way. so difficult to used the web and app
2026-08-14	mu*****	thanks zalora
thanks zalora
2026-08-14	Ja*****	Thanks, pls no scam for item
Thanks, pls no scam for item
2026-08-14	Li*****	perfect💯
perfect💯
2026-08-13	Su*****	good app
good app
2026-08-13	FL*****	easy to use app
easy to use app
2026-08-12	Am*****	really love the fashion in here
really love the fashion in here