Reviews of ZALORA-Online Fashion Shopping

By: Zalora South East Asia Pte Ltd. App

List of user reviews and ratings for ZALORA-Online Fashion Shopping

Total ratings

4.75 (Rating count: 572,574)

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Review summary

Many reviews praise ease of use and genuine products, plus good value. However, recurring issues include poor customer service (AI chat, unresponsive support), delivery problems (delays, misdelivery, late-night deliveries), damaged items due to QC gaps, and refunds/returns taking too long or remaining unclear. A few mentions address-order changes, but the dominant concerns center on service, delivery, and returns, while the app itself is generally well-liked for its interface and range.

Pros

User-friendly and fast shopping experience
Genuine/original products
Good value / affordable deals
Overall solid app quality and trusted experience

Cons

Poor customer service and unhelpful AI chat
Delivery delays and mishandling / late deliveries
Damaged or defective items due to QC issues
Returns/refunds are slow or unclear

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User Reviews

Recent rating average: 4.80

All time rating average: 4.75

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26% (103)

Date	Author	Comment
2026-07-18	An*****	Great fashion shopping app with quality products and fast delivery
Great fashion shopping app with quality products and fast delivery
2026-07-16	Ab*****	keren sih customer service nya. belanja sepatu 2x dari sini, yang ke 2 dapat barang kondisi kurang baik. setelah satu minggu barang sampe baru ajukan refund dan masih dikabulin pihak zalora.
keren sih customer service nya. belanja sepatu 2x dari sini, yang ke 2 dapat barang kondisi kurang baik. setelah satu minggu barang sampe baru ajukan refund dan masih dikabulin pihak zalora.
2026-07-14	ah*****	good 👍🏼
good 👍🏼
2026-07-14	Ro*****	You should improve your Search logic, when you search for rubber shoes, the results would include sandals. How is rubber shoes and sandals be the same?
You should improve your Search logic, when you search for rubber shoes, the results would include sandals. How is rubber shoes and sandals be the same?
2026-07-13	Al*****	the good quality to everyone short in t shirt
the good quality to everyone short in t shirt
2026-07-12	Pa*****	good app, very usefull
good app, very usefull
2026-07-12	ok*****	barang yang di kirim original 😍😍
barang yang di kirim original 😍😍
2026-07-10	No*****	Original fashion & beauty. Fast delivery & easy returns; more expensive.
Original fashion & beauty. Fast delivery & easy returns; more expensive.
2026-07-09	Da*****	Zalora specializes in fashion and beauty products from local and international brands. The app offers authentic products, flexible return policies, and regular promotions. The shopping experience is smooth and well-organized.
Zalora specializes in fashion and beauty products from local and international brands. The app offers authentic products, flexible return policies, and regular promotions. The shopping experience is smooth and well-organized.
2026-07-09	Ma*****	great apps
great apps