Reviews of OCBC Hong Kong

By: OCBC Bank (Hong Kong) Limited App

List of user reviews and ratings for OCBC Hong Kong

Total ratings

2.00 (Rating count: 543)

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Review summary

Users widely report that the OCBC Hong Kong app crashes or freezes after login, has unreliable biometric authentication, and often fails to log users in or verify ID cards. Many experience false internet connection errors and the app lacks essential features such as transaction history and fingerprint login. The overall user experience is poor with a bad UI and frequent instability.

Pros

Cons

The app frequently crashes or freezes, especially after login.
Biometric authentication is unreliable, often causing errors or forcing users out of the app.
Users experience persistent login issues, including inability to access account or security portfolios.
The app struggles with connectivity errors, falsely indicating offline internet connection.
Poor user interface with missing features like transaction history and fingerprint login support.

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User Reviews

Recent rating average: 1.00

All time rating average: 2.00

Upgrade to see all 21 reviews

95% (20)

Date	Author	Comment
2024-12-27	G *****	Very poor app. The app can't display anything after login since last week.
Very poor app. The app can't display anything after login since last week.
2024-10-26	Ka*****	App keeps on prompting "The internet connection appears to be offline. Pleaee try again later."
App keeps on prompting "The internet connection appears to be offline. Pleaee try again later."
2024-06-17	aa*****	Very bad app. Just look at the rating. The app is super slow because it scans your phone like scam ware. U will feel like getting scam but u don't have other option beside close your account. Wing hang was a very good bank. It is ultra-sad to see a good HK bank getting ruined by the bad Singapore bank!
Very bad app. Just look at the rating. The app is super slow because it scans your phone like scam ware. U will feel like getting scam but u don't have other option beside close your account. Wing hang was a very good bank. It is ultra-sad to see a good HK bank getting ruined by the bad Singapore bank!
2024-02-21	Ho*****	Simply not working at all. Screen freeze right after login.
Simply not working at all. Screen freeze right after login.
2024-02-08	al*****	There is something wrong with the app in using biometrics interface. I found the app simply dropped itself out ("failed to proceed to request thumb print" in my case) once biometrics was turned on. (Mine is a Android device.)
There is something wrong with the app in using biometrics interface. I found the app simply dropped itself out ("failed to proceed to request thumb print" in my case) once biometrics was turned on. (Mine is a Android device.)
2024-02-06	Ta*****	Can't open account with this app, keep saying that it fails to check my id card, completely rubbish.
Can't open account with this app, keep saying that it fails to check my id card, completely rubbish.
2024-01-05	Ho*****	Doesn't work the every 2nd time I use the apps even clearing cache and data. Uninstall and reinstall does not help
Doesn't work the every 2nd time I use the apps even clearing cache and data. Uninstall and reinstall does not help
2023-09-18	An*****	It's the worst banking app I ever encountered. I Couldn't log in since last week, and it crashed and stopped running. I wonder why there are no updates and bug fixes for this horrible banking app?!
It's the worst banking app I ever encountered. I Couldn't log in since last week, and it crashed and stopped running. I wonder why there are no updates and bug fixes for this horrible banking app?!
2023-09-15	S *****	It crashes and is not useable at all! Unless do not need banking service on a regular basis, go somewhere else.
It crashes and is not useable at all! Unless do not need banking service on a regular basis, go somewhere else.
2023-09-07	Jo*****	System error on registering biometic authentication, nowhere to report fault. Seems the development team do not want any follow up even if they made serious mistake.
System error on registering biometic authentication, nowhere to report fault. Seems the development team do not want any follow up even if they made serious mistake.