Hang Seng Personal Banking

Name: Hang Seng Personal Banking
Rating: 2.23 (13221 reviews)
Author: Hang Seng Bank Ltd

By: Hang Seng Bank Ltd App

Enjoy a comprehensive, convenient and safe mobile banking experience with us

Features & Capabilities

Hang Seng Personal Banking delivers a comprehensive mobile banking experience for Hong Kong customers. From opening accounts to real-time transfers via FPS, you can manage balances, pay bills, deposit cheques, and withdraw cash securely using biometric authentication and the Mobile Security Key. The app also offers a personalized interface, instant push notifications, and live assistance to streamline everyday banking.

Beyond basic banking, users can access market information, invest in securities and funds, manage credit cards, time deposits, and foreign exchange. It includes branch queue tickets, 24/7 HARO live chat, and tools to help you save time and stay in control—though availability is limited to appropriate jurisdictions (primarily Hong Kong).

User Growth & Download Statistics

App Payments Privacy & Security

By:

Hang Seng Bank Ltd

Downloads:

1,813,671 7.18K

Rating:

2.23

(13,221) 1 new ratings

Version:

26.20 Last updated: 2026-06-29

Version code:

303

Creation date:

2015-09-29

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.QUERY_ALL_PACKAGES High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk

Size:

471.97MB

Email:

en*****@hangseng.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-14

Compare stats and ranking:

Ranking

# 46,960 ▼ 83

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Hang Seng Bank Ltd

Google Play Store

https://play.google.com/store/apps/details?id=com.hangseng.rbmobile

Email:

en*****@hangseng.com

Website:

https://www.hangseng.com/en-hk/contact-us/email-us/

User Reviews

User feedback centers on stability and usability problems. The most recurring concerns are frequent updates that hinder transfers and even block access, flaky behavior with crashes and login/logout loops after updates, and slow performance with a large storage footprint. Several reviews note a cumbersome transfer flow with many clicks and harder-to-change limits. Additionally, the app lacks easy ways to share or export transaction records and restricts screenshots, which many users find frustrating. A minority still reports positives when the app works, but reliability is a major issue.

Pros

Some users report the app is convenient and usable for basic banking tasks when it functions properly.
Provides essential mobile banking features such as transfers and payments.
A minority of reviewers report positive experiences when the app works.

Cons

Frequent updates that disrupt transfers and block access.
Crashes, blank screens, and login/logout loops after updates.
Poor performance and a large storage footprint (bloated app).
Cumbersome transfer flow with many clicks and difficulty adjusting transfer limits.
Inability to share or export transaction records; no screenshot capability.

Recent reviews

why can't i login always show Err 009

Yo*****, 2026-06-15

If "service temporarily unavailable" upon successful transfer, I cannot download a historical payment proof. I suppose that the experience of fellow app users have reflected such a poor rating of this banking app.