Reviews of Gexa Energy

By: Gexa Energy LP App

List of user reviews and ratings for Gexa Energy

Total ratings

3.16 (Rating count: 2,951)

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Review summary

Users appreciate the app's energy usage tracking and cost-saving features, as well as its simple interface. However, significant issues include frequent app crashes, slow responsiveness, and problems with payment processing, leading to missed or incorrect billing. Many users report poor customer support and misleading billing, causing frustration. The app also suffers from design flaws and lack of essential notifications, making it difficult to manage accounts effectively. Overall, while some like the pricing and usage tools, the app's reliability and support concerns dominate reviews.

Pros

Ability to track energy usage with helpful graphs and weekly data.
Easy to use interface for some users who find the app simple and compact.
Reasonable pricing and cost-saving plans like the Freedom Plan and bill credits.
Convenient payment system that works for some users.

Cons

App frequently freezes, is slow, and unresponsive especially when making payments or navigating.
Payment processing issues including inability to save payment info, incorrect charges, and late fees despite payments made.
Poor customer service with difficulty reaching support and unresolved billing issues.
Misleading billing practices and inconsistent or higher-than-expected bills leading to user dissatisfaction.
The app lacks important features like proper notifications, easy customer support contact, and has UI/UX problems such as pop-ups that can't be dismissed and keyboard input issues.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.16

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74% (73)

Date	Author	Comment
2026-08-17	Je*****	The app sucks and Gexa knows it. I downloaded it a while back and now it's not compatible with my phone anymore. so it's useless. the energy insights prior showed cost and now it just shows usage. incredibly unhelpful
The app sucks and Gexa knows it. I downloaded it a while back and now it's not compatible with my phone anymore. so it's useless. the energy insights prior showed cost and now it just shows usage. incredibly unhelpful
2026-08-05	Ai*****	The app and website do not work for bill payment. I have had the account for over 6 months and have not been able to make an online payment. I have to call the customer service phone number. It is terrible
The app and website do not work for bill payment. I have had the account for over 6 months and have not been able to make an online payment. I have to call the customer service phone number. It is terrible
2026-07-27	Ge*****	Cannot exit out of app and must force close and the Biometric does not work even though I check it.
Cannot exit out of app and must force close and the Biometric does not work even though I check it.
2026-07-16	Da*****	I have a commercial account and when I login it will leave the app to an external web page, but when I use my credentials to login and it says that my login is incorrect. I have had this login for months and it was saved to my phone for quicker login. Just the last month it keeps saying that my login is wrong although it hasn't changed, and I've cleared my cache, data, and uninstalled the app. After reinstalling it I have the same issue, but I don't have this issue with direct site
I have a commercial account and when I login it will leave the app to an external web page, but when I use my credentials to login and it says that my login is incorrect. I have had this login for months and it was saved to my phone for quicker login. Just the last month it keeps saying that my login is wrong although it hasn't changed, and I've cleared my cache, data, and uninstalled the app. After reinstalling it I have the same issue, but I don't have this issue with direct site
2026-07-12	Ch*****	Bucks don't know why my bill is 450, I always pay on time, this is ridiculous!
Bucks don't know why my bill is 450, I always pay on time, this is ridiculous!
2026-07-04	Fe*****	Do not even make the effort to download. * DOES NOT WORK AT ALL. * AS YOU OPEN IT CRASHES. ----- Updated answer .. I see you reply and did not like my comment. Then Fix it. In today's world and with today's technology, your app does not work because your IT department is incompetent.
Do not even make the effort to download. * DOES NOT WORK AT ALL. * AS YOU OPEN IT CRASHES. ----- Updated answer .. I see you reply and did not like my comment. Then Fix it. In today's world and with today's technology, your app does not work because your IT department is incompetent.
2026-06-27	Sh*****	very good
very good
2026-05-30	Cu*****	l am told my phone is not compatible with this app and I need to know why or should I look for another company 🤬
l am told my phone is not compatible with this app and I need to know why or should I look for another company 🤬
2026-05-29	Co*****	would be nice if I could open the app, every time it immediately shuts down.
would be nice if I could open the app, every time it immediately shuts down.
2026-05-22	Mi*****	it don't work
it don't work