Reviews of WestJet

By: WestJet App

List of user reviews and ratings for WestJet

Total ratings

1.81 (Rating count: 10,118)

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Review summary

Most reviews describe the WestJet Android app as unreliable and unstable. Repeated issues include crashes and input resets, booking/search stalls or blank screens after updates, and login/verification failures. Users also report inconsistent real-time flight updates, with gate changes and delays not reflected in the app. Several notes mention missing features like in-flight entertainment and overall poor UX, including slow performance. A minority mention cosmetic changes after updates, but the prevailing sentiment is dissatisfaction and a call for better reliability, real-time information, and responsive support.

Pros

Cons

Frequent crashes and instability that cause pages to reload or inputs to reset (e.g., credit card details).
Booking/search frequently stalls or shows a blank screen after updates, blocking purchases.
Login and verification problems, including verification emails not being sent and authentication errors.
Flight status updates are unreliable; gate changes and delays rarely reflect in the app.
Missing or non-functional features (in-flight entertainment, live updates) and overall poor UX, with slow performance.

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User Reviews

Recent rating average: 1.80

All time rating average: 1.81

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78% (263)

Date	Author	Comment
2026-08-21	Ge*****	didn't work at all and the staff didn't care at all either.
didn't work at all and the staff didn't care at all either.
2026-08-20	La*****	keeping my original review, but changing the rating. the app was unavailable for a few days, but seems to be fixed now. I just updated the app yesterday. Now it is no longer is compatible with my device that is less than 1 year old. samsung s25fe. This is a horrible flaw. I hope this gets fixed soon. Apps are much easier to navigate than websites when you're on the go. if this gets fixed before my flight in a couple weeks, I will consider changing my review.
keeping my original review, but changing the rating. the app was unavailable for a few days, but seems to be fixed now. I just updated the app yesterday. Now it is no longer is compatible with my device that is less than 1 year old. samsung s25fe. This is a horrible flaw. I hope this gets fixed soon. Apps are much easier to navigate than websites when you're on the go. if this gets fixed before my flight in a couple weeks, I will consider changing my review.
2026-08-19	R *****	Can never check in. App says "Cannot connect to Westjet..." I've uninstalled/reinstalled and still no fix. Useless. update 2026; still can't
Can never check in. App says "Cannot connect to Westjet..." I've uninstalled/reinstalled and still no fix. Useless. update 2026; still can't
2026-08-18	*****	It's ok for basics. Two problems:, 1) sends checkin notification reminders for flights that were cancelled months on advance, and 2) of your flight is cancelled, new flights are not immediately added through the app, and you have to call. WJ could do with some lessons from AA.
It's ok for basics. Two problems:, 1) sends checkin notification reminders for flights that were cancelled months on advance, and 2) of your flight is cancelled, new flights are not immediately added through the app, and you have to call. WJ could do with some lessons from AA.
2026-08-18	J.*****	I don't think I have any constructive criticism to give. Westjet, you HAVE to do better. The app is painfully dysfunctional, like everyone on here is saying. It is shameful.
I don't think I have any constructive criticism to give. Westjet, you HAVE to do better. The app is painfully dysfunctional, like everyone on here is saying. It is shameful.
2026-08-18	Sa*****	if I could rate a -3 star I would.. really hate how misleading the companion voucher is and still more expensive that any other airline using points is ever worst
if I could rate a -3 star I would.. really hate how misleading the companion voucher is and still more expensive that any other airline using points is ever worst
2026-08-18	Re*****	My device is no longer supported? What bleeding edge features could an airline app possibly have implemented that would justify it no longer being compatible with a 5 year old device?
My device is no longer supported? What bleeding edge features could an airline app possibly have implemented that would justify it no longer being compatible with a 5 year old device?
2026-08-17	Pa*****	terrible doesn't work
terrible doesn't work
2026-08-13	Vi*****	Impossible to upload passports photo to check in.
Impossible to upload passports photo to check in.
2026-08-13	Ja*****	App works 👍 It would be nice to have the ability to add your boarding pass to Google Wallet (directly from the WJ app, similar to how your app works for iOS). Also, checked baggage tracking similar to AC would be good.
App works 👍 It would be nice to have the ability to add your boarding pass to Google Wallet (directly from the WJ app, similar to how your app works for iOS). Also, checked baggage tracking similar to AC would be good.