Date	Author	Comment
2024-09-04	KE*****	This app didn't show any order history, please fix it, thanks.
This app didn't show any order history, please fix it, thanks.
2024-01-15	ke*****	After order, i closed app. Then open back. There is no 'recent order' but bank already minus. I already screenshot the order no. This app jmis not good.
After order, i closed app. Then open back. There is no 'recent order' but bank already minus. I already screenshot the order no. This app jmis not good.
2023-12-01	sa*****	Apps are not user-friendly. Don't have a history of order. Don't know if the order is successful or failed. Didn't update for the out of stock menu. The refund process is tedious. Can't cancel or refund from the apps itself. Need to wait long for a refund process. Please fix and make these apps more useful. The drinks are good but not the apps.
Apps are not user-friendly. Don't have a history of order. Don't know if the order is successful or failed. Didn't update for the out of stock menu. The refund process is tedious. Can't cancel or refund from the apps itself. Need to wait long for a refund process. Please fix and make these apps more useful. The drinks are good but not the apps.
2023-12-01	Le*****	It's quite sad to see gongcha is declined, try learn from your competitors, I don't see any niche to purchase with you. Pay for membership is a big Nono.
It's quite sad to see gongcha is declined, try learn from your competitors, I don't see any niche to purchase with you. Pay for membership is a big Nono.
2023-03-26	Be*****	Info on membership (RM15 which basically means you're paying for the below "free" drinks) : Welcome Drink (worth RM8.50) = False. Is RM 5 Birthday Drink (worth RM8.50) = False. Is RM 10 Get 1 point for every Rm 1 Your Gong cha Royalty Card is valid for 12 months. You need a minimum of 10 transactions for a free membership renewal. Points is valid for 3 months from last transaction. To extend the validity period, you need to make one transaction per month.
Info on membership (RM15 which basically means you're paying for the below "free" drinks) : Welcome Drink (worth RM8.50) = False. Is RM 5 Birthday Drink (worth RM8.50) = False. Is RM 10 Get 1 point for every Rm 1 Your Gong cha Royalty Card is valid for 12 months. You need a minimum of 10 transactions for a free membership renewal. Points is valid for 3 months from last transaction. To extend the validity period, you need to make one transaction per month.
2023-03-06	Fi*****	[EDIT 6 Mar 2023] I'm giving this review 4 stars from 3 because Gong Cha gave me app points to compensate for my inconvenience. I was unable to retrieve the promotional coupons from this app without some trial and error. (It turns out that you need to buy the "Reward" coupon FIRST, before you place your app order!) The Gongcha team seemed unclear themselves as to the real problem with my inquiry. It seems that their own product knowledge is fairly poor.
[EDIT 6 Mar 2023] I'm giving this review 4 stars from 3 because Gong Cha gave me app points to compensate for my inconvenience. I was unable to retrieve the promotional coupons from this app without some trial and error. (It turns out that you need to buy the "Reward" coupon FIRST, before you place your app order!) The Gongcha team seemed unclear themselves as to the real problem with my inquiry. It seems that their own product knowledge is fairly poor.
2023-01-24	Te*****	Can't log in. Error says unable to connect to the server
Can't log in. Error says unable to connect to the server
2023-01-24	Ha*****	"Network error" - it looks like their server has been down for a while now, so the app has simply stopped working completely.
"Network error" - it looks like their server has been down for a while now, so the app has simply stopped working completely.
2022-10-11	La*****	Years I had not drank Gong Cha. Tried to reactivate my old account but failed. Guess will never ever support this brand again. 😉
Years I had not drank Gong Cha. Tried to reactivate my old account but failed. Guess will never ever support this brand again. 😉
2022-09-26	Ma*****	Can't even and register and login properly, hitting a bunch of errors. Worst app I ever seen from a franchise.
Can't even and register and login properly, hitting a bunch of errors. Worst app I ever seen from a franchise.

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