Reviews of WaterGuru

By: WaterGuru Inc.

List of user reviews and ratings for WaterGuru

Total ratings

3.90 (Rating count: 147)

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Review summary

Users appreciate WaterGuru's accurate pool monitoring and excellent, responsive customer service, especially the free replacements and helpful support. The app facilitates remote pool management, reducing chemical use and manual testing. However, many users report app crashes and compatibility problems, particularly on Samsung Galaxy S7 devices, as well as persistent connectivity and hardware issues. Costly replacement cartridges and shipping fees are also a common complaint. Recent app updates have introduced usability challenges, frustrating some long-term users. Despite drawbacks, most users commend the product's core functionality and customer support.

Pros

Excellent and responsive customer service that often offers free replacements and quick solutions.
Accurate and consistent pool monitoring, reducing the need for manual chemical checks.
Convenient for remote pool management, especially useful when away on vacations.
Easy setup and use reported by some users, especially on certain devices.
Helps reduce overuse of pool chemicals like chlorine.

Cons

App frequently crashes or freezes, notably on Samsung Galaxy S7 devices, with some users unable to open the app at all.
Connectivity issues including problems connecting to Wi-Fi and Bluetooth, leading to inaccurate or missing data.
Battery and hardware reliability problems, including units failing or needing frequent replacement and issues like batteries falling out.
High cost of replacement cartridges combined with expensive shipping fees, leading to increased maintenance costs.
App interface updates causing usability issues, such as inability to scroll or access detailed condition data and slow app performance.

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User Reviews

Recent rating average: 4.30

All time rating average: 3.90

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5% (6)

Date	Author	Comment
2024-08-22	Ch*****	Not only is this a great system for inground pool monitoring, they also have great customer service. After rushing through an order of S2 cassettes I realized later in the week that I had inadvertently selected a past shipping address. I contacted customer service via email, the team quickly responded and dispatched a courtesy shipment to resolve my issue. Saving me the time of trying to deal with UPS. Keep up the good work, and thanks.
Not only is this a great system for inground pool monitoring, they also have great customer service. After rushing through an order of S2 cassettes I realized later in the week that I had inadvertently selected a past shipping address. I contacted customer service via email, the team quickly responded and dispatched a courtesy shipment to resolve my issue. Saving me the time of trying to deal with UPS. Keep up the good work, and thanks.
2024-05-25	LE*****	On my 3rd unit in 3 weeks. Hopefully this one works. Customer service is exceptional and replace units without issue. It is getting old having to replace them every week cuz they are not working. Current one seems to be working but not getting pool temperature on app. However Alexa skill has it updated so I know unit is working. Update.. I deleted the app and installed the previous version. Pool temp show right on top of screen. Looks like it is a app version that needs to be addressed
On my 3rd unit in 3 weeks. Hopefully this one works. Customer service is exceptional and replace units without issue. It is getting old having to replace them every week cuz they are not working. Current one seems to be working but not getting pool temperature on app. However Alexa skill has it updated so I know unit is working. Update.. I deleted the app and installed the previous version. Pool temp show right on top of screen. Looks like it is a app version that needs to be addressed