Reviews of My Water+

By: Primo Brands Corporation

List of user reviews and ratings for My Water+

Total ratings

4.26 (Rating count: 10,528)

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Review summary

Users generally find the My Water+ app easy to use for basic functions, and praise the water quality and delivery convenience. However, multiple reviews highlight poor customer service and unreliable delivery management, especially with recurring orders and cancellations. The app is criticized for missing key features present on the website, such as bill payment and detailed account info. Login problems and inconsistent app functionality also frustrate users. Overall, the app provides basic utility but is hampered by service and feature shortcomings that negatively impact user experience.

Pros

The app is easy to use and straightforward for ordering water and managing account details.
The water quality is generally regarded as good and encourages increased water consumption.
The app provides convenience for managing deliveries and preferences.
Some users appreciate the improvement and functionality brought by recent app updates.
The mobile app offers basic functions such as changing delivery amount and address with relative ease.

Cons

Customer service is frequently reported as poor, unresponsive, and unhelpful.
Recurring deliveries and subscription management (cancellations, skipping, postponements) are difficult or impossible to handle properly via the app.
Delivery service is unreliable, with missed, incorrect, or extra deliveries occurring without notification or resolution.
The app lacks important features compared to the website, such as bill payment, viewing past payments, and managing orders comprehensively.
Login issues are common, including app not staying logged in and problems with email validation.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.26

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61% (49)

Date	Author	Comment
2026-05-10	Lo*****	awful
awful
2026-05-08	Ga*****	app doesnt work, same as website. terrible service.csnt reach anyone
app doesnt work, same as website. terrible service.csnt reach anyone
2026-04-30	Es*****	doesn't work
doesn't work
2026-04-30	No*****	impossible to sign in this app,I have an account with them and I can sign in online but when I tried to use the same credentials on the app it doesn't work, customer service takes for ever to answer and if they do they don't know what is going on,that's the reason that I am cancelling my service with them
impossible to sign in this app,I have an account with them and I can sign in online but when I tried to use the same credentials on the app it doesn't work, customer service takes for ever to answer and if they do they don't know what is going on,that's the reason that I am cancelling my service with them
2026-04-27	Pa*****	I can only access my account when using my pc. The app will not let me access my account, which is a huge problem. our delivery man is great. The water is ok. It sometimes tastes a bit stale.
I can only access my account when using my pc. The app will not let me access my account, which is a huge problem. our delivery man is great. The water is ok. It sometimes tastes a bit stale.
2026-04-25	Be*****	no way to register for an account thru the app or online.
no way to register for an account thru the app or online.
2026-04-23	Cr*****	There has been no end of diminished customer service since this joke of a company took over the Costco deliveries. no phone number to call on their website, no notification when there was going to be a delivery despite all notifications set to on so we end up storing a bunch of empties and getting however many they decide to leave,I downloaded the app hoping to be able to contact them and immediately there's a banner saying we couldn't sign you in, contact customer service. There is none
There has been no end of diminished customer service since this joke of a company took over the Costco deliveries. no phone number to call on their website, no notification when there was going to be a delivery despite all notifications set to on so we end up storing a bunch of empties and getting however many they decide to leave,I downloaded the app hoping to be able to contact them and immediately there's a banner saying we couldn't sign you in, contact customer service. There is none
2026-04-13	A *****	Awesome
Awesome
2026-04-10	sa*****	With all the bad reviews you guys need to fix this app! why have an app if it doesn't work! doesn't make sense so fix it!
With all the bad reviews you guys need to fix this app! why have an app if it doesn't work! doesn't make sense so fix it!
2026-03-31	Wh*****	was fine until it wasn't.. can't log in. reset password, nothing, deleted and reinstalled, nothing. called up Primo.. could not get it working... have to use the web to make changes or skip deliveries.
was fine until it wasn't.. can't log in. reset password, nothing, deleted and reinstalled, nothing. called up Primo.. could not get it working... have to use the web to make changes or skip deliveries.