Reviews of My Water+

By: Primo Brands Corporation

List of user reviews and ratings for My Water+

Total ratings

4.26 (Rating count: 10,527)

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Review summary

Users generally find the My Water+ app easy to use for basic functions, and praise the water quality and delivery convenience. However, multiple reviews highlight poor customer service and unreliable delivery management, especially with recurring orders and cancellations. The app is criticized for missing key features present on the website, such as bill payment and detailed account info. Login problems and inconsistent app functionality also frustrate users. Overall, the app provides basic utility but is hampered by service and feature shortcomings that negatively impact user experience.

Pros

The app is easy to use and straightforward for ordering water and managing account details.
The water quality is generally regarded as good and encourages increased water consumption.
The app provides convenience for managing deliveries and preferences.
Some users appreciate the improvement and functionality brought by recent app updates.
The mobile app offers basic functions such as changing delivery amount and address with relative ease.

Cons

Customer service is frequently reported as poor, unresponsive, and unhelpful.
Recurring deliveries and subscription management (cancellations, skipping, postponements) are difficult or impossible to handle properly via the app.
Delivery service is unreliable, with missed, incorrect, or extra deliveries occurring without notification or resolution.
The app lacks important features compared to the website, such as bill payment, viewing past payments, and managing orders comprehensively.
Login issues are common, including app not staying logged in and problems with email validation.

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User Reviews

Recent rating average: 1.80

All time rating average: 4.26

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4% (49)

Date	Author	Comment
2026-06-23	Jo*****	Can't log into app over last week. Submitted a ticket 3 days ago. App still won't let me sign in. Great app when it works. app still not working
Can't log into app over last week. Submitted a ticket 3 days ago. App still won't let me sign in. Great app when it works. app still not working
2026-05-10	Lo*****	awful
awful
2026-05-08	Ga*****	app doesnt work, same as website. terrible service.csnt reach anyone
app doesnt work, same as website. terrible service.csnt reach anyone