Reviews of My Water+

By: Primo Brands Corporation App

List of user reviews and ratings for My Water+

Total ratings

4.25 (Rating count: 10,532)

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Review summary

Users generally find the My Water+ app easy to use for basic functions, and praise the water quality and delivery convenience. However, multiple reviews highlight poor customer service and unreliable delivery management, especially with recurring orders and cancellations. The app is criticized for missing key features present on the website, such as bill payment and detailed account info. Login problems and inconsistent app functionality also frustrate users. Overall, the app provides basic utility but is hampered by service and feature shortcomings that negatively impact user experience.

Pros

The app is easy to use and straightforward for ordering water and managing account details.
The water quality is generally regarded as good and encourages increased water consumption.
The app provides convenience for managing deliveries and preferences.
Some users appreciate the improvement and functionality brought by recent app updates.
The mobile app offers basic functions such as changing delivery amount and address with relative ease.

Cons

Customer service is frequently reported as poor, unresponsive, and unhelpful.
Recurring deliveries and subscription management (cancellations, skipping, postponements) are difficult or impossible to handle properly via the app.
Delivery service is unreliable, with missed, incorrect, or extra deliveries occurring without notification or resolution.
The app lacks important features compared to the website, such as bill payment, viewing past payments, and managing orders comprehensively.
Login issues are common, including app not staying logged in and problems with email validation.

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User Reviews

Recent rating average: 1.50

All time rating average: 4.25

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61% (52)

Date	Author	Comment
2026-07-21	pa*****	locked out. trying to reset account. not receiving the password rest email after several attempts. beyond frustrated.... this app has worked without issues for a long time. but has been giving my many issues the last few months after a credit card was changed on the account. my delivery driver is awesome.
locked out. trying to reset account. not receiving the password rest email after several attempts. beyond frustrated.... this app has worked without issues for a long time. but has been giving my many issues the last few months after a credit card was changed on the account. my delivery driver is awesome.
2026-07-20	9F*****	motivate your drivers not to be lazy about their works and deliveries please.For example: encourage them not to block disabled parking area...
motivate your drivers not to be lazy about their works and deliveries please.For example: encourage them not to block disabled parking area...
2026-07-11	Am*****	website is hard to get into
website is hard to get into
2026-07-10	Iv*****	This app often lags and glitches and crashes. I would have to wait for 5 minutes before the dashboard fully loads.
This app often lags and glitches and crashes. I would have to wait for 5 minutes before the dashboard fully loads.
2026-06-23	Jo*****	Can't log into app over last week. Submitted a ticket 3 days ago. App still won't let me sign in. Great app when it works. app still not working
Can't log into app over last week. Submitted a ticket 3 days ago. App still won't let me sign in. Great app when it works. app still not working
2026-05-10	Lo*****	awful
awful
2026-05-08	Ga*****	app doesnt work, same as website. terrible service.csnt reach anyone
app doesnt work, same as website. terrible service.csnt reach anyone
2026-04-30	Es*****	doesn't work
doesn't work
2026-04-30	No*****	impossible to sign in this app,I have an account with them and I can sign in online but when I tried to use the same credentials on the app it doesn't work, customer service takes for ever to answer and if they do they don't know what is going on,that's the reason that I am cancelling my service with them
impossible to sign in this app,I have an account with them and I can sign in online but when I tried to use the same credentials on the app it doesn't work, customer service takes for ever to answer and if they do they don't know what is going on,that's the reason that I am cancelling my service with them
2026-04-27	Pa*****	I can only access my account when using my pc. The app will not let me access my account, which is a huge problem. our delivery man is great. The water is ok. It sometimes tastes a bit stale.
I can only access my account when using my pc. The app will not let me access my account, which is a huge problem. our delivery man is great. The water is ok. It sometimes tastes a bit stale.