Reviews of Virgin Red: The Rewards Club

By: Virgin Red Ltd App

List of user reviews and ratings for Virgin Red: The Rewards Club

Total ratings

4.02 (Rating count: 1,180)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews mainly point to authentication and reliability pain: repeated login loops, MFA prompts, and frequent sign-in requirements; updates often break functionality. Redemption and value of points are also criticised, with some reports of limited experiences and navigation hurdles. A minority praise the concept, noting clear points earning via retailers and games, plus occasional fresh updates and competitions.

Pros

Clear points-earning path via retailers, games, and updates.
Games and deals provide entertainment and value within the Virgin Red program.
Fresh update with competitions launching OK.
When functioning, the app is easy to use.

Cons

Frequent login problems, including endless loops and inability to sign in.
Not staying logged in; required to re-enter email and verification codes each time.
Technical issues and app instability after updates (cookie pages, 'we're experiencing technical issues').
Difficulty redeeming points or changes in redemption value; reduced ability to use points.
Device compatibility and UX/navigation issues (not compatible with some devices, not intuitive, cookies/next button freezes).

Upgrade to see all 80 reviews

User Reviews

Recent rating average: 1.90

All time rating average: 4.02

Upgrade to see all 80 reviews

61% (49)

Date	Author	Comment
2026-05-29	E *****	freezes up everytime I try to redeem anything for points
freezes up everytime I try to redeem anything for points
2026-05-19	J *****	can't log in or blank when logged in. This app is rubbish. May as well not have it. I am u able to do anything at all.
can't log in or blank when logged in. This app is rubbish. May as well not have it. I am u able to do anything at all.
2026-05-13	Li*****	installed on phone but blank white screen, just nothing.
installed on phone but blank white screen, just nothing.
2026-05-11	An*****	installed and registered account fine. app now opens but just sits on the pulsing virgin red logo. can't get account details, searches don't work or when they do, can't access the information
installed and registered account fine. app now opens but just sits on the pulsing virgin red logo. can't get account details, searches don't work or when they do, can't access the information
2026-04-08	*****	The card from Syncrony is a scam! They will fraudulently charge you and fight you when you catch them doing it. They will also lower credit limits to ridiculously low amounts causing bookings that you make to see payment issues. Do not trust the bank Virgin uses, there are thousands of fraud cases naming Syncrony. Wish I would have googled them.
The card from Syncrony is a scam! They will fraudulently charge you and fight you when you catch them doing it. They will also lower credit limits to ridiculously low amounts causing bookings that you make to see payment issues. Do not trust the bank Virgin uses, there are thousands of fraud cases naming Syncrony. Wish I would have googled them.
2026-04-07	Ni*****	this app doesn't work on Samsung a17 and I can't access my account to pay my bill. how convenient so I get charged. you can't even log in on a computer.
this app doesn't work on Samsung a17 and I can't access my account to pay my bill. how convenient so I get charged. you can't even log in on a computer.
2026-04-06	Jo*****	impossible to log in anymore
impossible to log in anymore
2026-04-05	Ra*****	quality app
quality app
2026-04-02	Be*****	love it
love it
2026-03-29	Ga*****	The app has always been a bit finicky about logging in on Android, but now it's stuck in a loop of firing off OTPs and returning to the login screen. Deleting cache and reinstalling didn't resolve it.
The app has always been a bit finicky about logging in on Android, but now it's stuck in a loop of firing off OTPs and returning to the login screen. Deleting cache and reinstalling didn't resolve it.