Virgin Hotels: Lucy

Name: Virgin Hotels: Lucy
Rating: 2.42 (185 reviews)
Author: Virgin Hotels

Link your Know account with Virgin Red & earn points on stays at Virgin Hotels!

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Virgin Hotels: Lucy is the ultimate app for guests seeking a seamless hotel experience. With Lucy, control your stay before you arrive—enjoy mobile check-in, a digital key for room and amenities access, and effortless in-room controls for lighting, thermostat, and TV.

Know members receive exclusive perks such as room upgrades, member-only rates, and a daily cocktail hour. Link your Virgin Red account to earn and redeem Virgin Points, enhancing the rewards on your stays. From easy room service ordering to hassle-free check-out, Lucy streamlines every aspect of your visit for convenience and comfort. Download Lucy now to transform your Virgin Hotels experience into one that's as effortless as it is unforgettable.

App Travel Productivity Utilities

By:

Downloads:

Rating:

Version:

7.0.14 Last updated: 2025-07-04

Version code:

70018

Creation date:

2015-01-07

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_LOCATION_EXTRA_COMMANDS
android.permission.ACCESS_NETWORK_STATE
android.permission.BLUETOOTH_ADVERTISE
android.permission.BLUETOOTH_CONNECT
android.permission.BLUETOOTH_SCAN
android.permission.CAMERA

Size:

110.47MB

Email:

de*****@virginhotels.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-07-07

Ranking

# 301,071 ▲ 126

User reviews

Multiple users report persistent issues with logging in, account creation, and the app freezing or getting stuck in loops. The app often fails to display reservations or manage bookings adequately. Navigation and user experience are poor with crashes during ID verification and excessive personal info requests. While intended to control room amenities and bookings, usability problems make it nearly unusable. Some users note helpful support from hotel staff and occasional successful check-ins, but overall the app is viewed as poorly developed and tested.

Pros

Some users reported the app worked well after issues were resolved, allowing quick check-in and room control.
The app is intended to manage hotel bookings and control room amenities.
There is customer support available at hotel locations to help with app-related issues.

Cons

Cannot log in or create an account; login processes often fail or are blocked by UI issues.
App often gets stuck in loops or freezes on startup, making it unusable.
Fails to display existing reservations or manage bookings properly.
Navigation and user interface are poor, with confusing and nonsensical flows.
ID verification crashes the app, and the app requires excessive personal information.
Overall, the app lacks proper testing and is considered broken or useless by many users.

Recent reviews

No way to login and manage booking from Australia as they don't accept "Virgin Red" memberships from outside the UK or USA and there is no other way to login, book and manage hotel bookings with them. Massive FAIL to the marketing team and app developers. Makes it useless to be available in app stores outside of those countries. If you can't have a Virgin Red membership in other countries, at least offer alternative methods for managing bookings within the app, this is a basic requirement.

Si*****, 2025-01-03

I can't even create an account on the app because it says I failed recaptcha verification, which doesn't even appear on screen, I don't know whether or not it's even supposed to. So the app is unusable if you don't already have a log in made elsewhere. It clearly has not been tested extensively by anyone involved in building the app or over at Virgin Hotels.