Reviews of Viator Tours & Attractions

By: Viator App

List of user reviews and ratings for Viator Tours & Attractions

Total ratings

4.89 (Rating count: 80,883)

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Review summary

Viator is a strong Android choice for easy booking, good deals, and a global network of tours. Users praise its simplicity, planning usefulness, and solid service, often noting prices are competitive versus direct booking. However, there are notable drawbacks: post-booking ticket access issues (login loops and links not working) and pricing concerns (not always the lowest price and imperfect price guarantees). Overall, it’s a convenient, price-conscious planning tool with some reliability and pricing caveats.

Pros

Easy to use and user-friendly
Great deals / competitive pricing
Reliable booking experience and planning tool
Global availability with connections to local tours
Excellent customer service and support

Cons

Post-booking ticket access issues (difficulty accessing tickets after booking; login loops)
Pricing inconsistencies / not the lowest price and price guarantee not helpful

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User Reviews

Recent rating average: 4.40

All time rating average: 4.89

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21% (92)

Date	Author	Comment
2026-08-24	Re*****	I've booked various activities and had no issues.
I've booked various activities and had no issues.
2026-08-23	Br*****	Unable to use rewards for a second booking unless I wait 24hrs. The risk then is what I want to book will be booked out!
Unable to use rewards for a second booking unless I wait 24hrs. The risk then is what I want to book will be booked out!
2026-08-22	M *****	Dependable, well organised, friendly.
Dependable, well organised, friendly.
2026-08-22	Ad*****	Viator is a great app and tour provider. They clearly screen businesses well because all my toys have either met or exceeded my expectations, and all have communicated extremely well. Even in foreign countries, I've always felt safe, well entertained and like I got good value for money. Thanks!
Viator is a great app and tour provider. They clearly screen businesses well because all my toys have either met or exceeded my expectations, and all have communicated extremely well. Even in foreign countries, I've always felt safe, well entertained and like I got good value for money. Thanks!
2026-08-21	Ju*****	Wouldn't let me use a 20% off discount code that was being advertised on their app. When I called to get it attached to the booking, the guy told me that I couldn't use that code. The discount code is still showing on the app, but I can't use it.
Wouldn't let me use a 20% off discount code that was being advertised on their app. When I called to get it attached to the booking, the guy told me that I couldn't use that code. The discount code is still showing on the app, but I can't use it.
2026-08-21	Tr*****	This app is so easy and all our ventures have been great! The staff have all been amazing!
This app is so easy and all our ventures have been great! The staff have all been amazing!
2026-08-21	Le*****	Great value and good communication
Great value and good communication
2026-08-20	La*****	Always great experiences with this company.
Always great experiences with this company.
2026-08-19	An*****	Very easy website to navigate. Great rewards program.
Very easy website to navigate. Great rewards program.
2026-08-19	Ke*****	“Booked this self-guided Norway tour through Viator, and everything was very well arranged by Easy Travel Team. They communicated with us through WhatsApp, sent us the actual tickets, provided clear guidance, and were always available to answer any questions we had. Everything was smooth and well organized, which made exploring Norway at our own pace easy and enjoyable. We had a fantastic experience and really appreciated their helpful and responsive service. Highly recommended!”
“Booked this self-guided Norway tour through Viator, and everything was very well arranged by Easy Travel Team. They communicated with us through WhatsApp, sent us the actual tickets, provided clear guidance, and were always available to answer any questions we had. Everything was smooth and well organized, which made exploring Norway at our own pace easy and enjoyable. We had a fantastic experience and really appreciated their helpful and responsive service. Highly recommended!”