Reviews of Veho - Manage your deliveries

By: Veho

List of user reviews and ratings for Veho - Manage your deliveries

Total ratings

1.75 (Rating count: 828)

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Review summary

Veho app offers intuitive delivery management with real-time updates and decent communication for some users. However, many users experience frequent crashes, freezing, and failure to load tracking data. Delivery drivers often ignore instructions, causing missed or misplaced deliveries. Customer service is largely unhelpful, relying heavily on SMS and scripted responses. Additionally, package tracking is unreliable, with deliveries falsely marked as completed. Overall, while Veho has some positive features, multiple critical issues impact usability and reliability for many users.

Pros

Real-time updates and communication with drivers are appreciated by some users.
Customer support is easy to reach and responsive in some cases.
App is intuitive for managing deliveries according to positive feedback.
The platform provides follow-up surveys to address issues immediately.
Some users have experienced accurate package progress and good service over long-term use.

Cons

App frequently crashes, freezes, or fails to load tracking information properly.
Delivery drivers often fail to follow delivery instructions, leading to missed or incorrect deliveries.
There is a lack of effective customer service, with communication limited to unhelpful SMS and scripted responses.
Tracking numbers and package statuses are often inaccurate or not updated in the app.
Users report packages being marked as delivered when they were not received, raising concerns about fraudulent delivery confirmation.

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User Reviews

Recent rating average: 1.70

All time rating average: 1.75

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28% (72)

Date	Author	Comment
2026-05-15	Ma*****	You get the exact same info on this app as you get in the "track package" email from the seller. They claim you can see a map of where the delivery driver is, but that's not true. I have to say their "customer support" is five star AI. I actually believed it was a real person for the first few messages.
You get the exact same info on this app as you get in the "track package" email from the seller. They claim you can see a map of where the delivery driver is, but that's not true. I have to say their "customer support" is five star AI. I actually believed it was a real person for the first few messages.
2026-05-11	ms*****	completly useless wont reconize the same tracking number its giving updates for on ipsy
completly useless wont reconize the same tracking number its giving updates for on ipsy
2026-05-08	Mi*****	does not work! I can't get any tracking info because the app can't find my tracking number!! update it or something!
does not work! I can't get any tracking info because the app can't find my tracking number!! update it or something!