Reviews of UPS

By: UPS App

List of user reviews and ratings for UPS

Total ratings

4.53 (Rating count: 306,608)

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Review summary

Users largely praise the UPS Android app for being easy to use and capable of tracking packages with timely updates. However, frequent reliability problems mar the experience. Key issues include non-functional delivery-preference features (Alternate Delivery Location, Delivery Hold), inability to change addresses or country in profile, and weak customer support. Other problems include a buggy app, poor barcode scanning and shipment detection, and gaps in notifications or ETA details. Overall, it works when it works, but defects and service gaps frustrate many users.

Pros

Very easy to use with a simple, clear interface.
Good for tracking purchases and getting delivery updates.
Notifications keep you informed about when delivery will arrive.
Overall positive sentiment about the app's tracking when it works.
Easy access to tracking information and updates improves convenience.

Cons

Delivery Hold and Alternate Delivery Location options do not work, causing misdelivered packages despite preferences.
Cannot change country or address in profile, making it hard to see deliveries for the correct address.
No customer support or the chat assistant is useless.
The app is buggy and unreliable, with scanning and automatic shipment detection often failing.
Tracking and notifications are inconsistent; ETA time-slot notifications are often missing or unclear.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.53

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46% (507)

Date	Author	Comment
2026-08-12	An*****	far too complicated. just leave my package where i told you. its simple
far too complicated. just leave my package where i told you. its simple
2026-08-12	Ni*****	always says they can't find the address and trying to update it. It's a PO box and they deliver there every day. Took me days to sort it once
always says they can't find the address and trying to update it. It's a PO box and they deliver there every day. Took me days to sort it once
2026-08-12	Lu*****	Nice
Nice
2026-08-12	Ke*****	the app and website absolutely sucks! impossible to navigate and correct wrong information it hallucinates! my home address is NOT a business!! now fix it!! I DARE YOU!!!
the app and website absolutely sucks! impossible to navigate and correct wrong information it hallucinates! my home address is NOT a business!! now fix it!! I DARE YOU!!!
2026-08-11	Am*****	I love this app they deliver right to my door and are very courteous
I love this app they deliver right to my door and are very courteous
2026-08-11	Mi*****	the app is accurate and helpful.
the app is accurate and helpful.
2026-08-11	Gl*****	Your service is 100% the best 👌
Your service is 100% the best 👌
2026-08-11	Mo*****	You redirected this package to gray lousiana because of that it was stolen from me the person who order it lives 1 block from post office in Houma you had my correct address too but redirected it digitally by gray post office that's not me. I want my package Where is this package ? My mail man also knows me & wouldn't redirect it.
You redirected this package to gray lousiana because of that it was stolen from me the person who order it lives 1 block from post office in Houma you had my correct address too but redirected it digitally by gray post office that's not me. I want my package Where is this package ? My mail man also knows me & wouldn't redirect it.
2026-08-11	Ja*****	connection man I've been waiting forever... you were late... ring the God dawn doorbell lol. if I want my package as soon as possible and I'm not waiting for you at the door you should ring the doorbell to let me know that you're here common courtesy lol
connection man I've been waiting forever... you were late... ring the God dawn doorbell lol. if I want my package as soon as possible and I'm not waiting for you at the door you should ring the doorbell to let me know that you're here common courtesy lol
2026-08-11	Mi*****	We paid for overnight and showed up days later! Crazy cause it was here on the morning of the 8th from NY and I didnt get it till the 11th. There is no reason why it was processing for 3 days at the facility where it was put on delivery vehicle. I needed this document by the morning of the 11th! Don't like the fact I paid for something that did not happen!
We paid for overnight and showed up days later! Crazy cause it was here on the morning of the 8th from NY and I didnt get it till the 11th. There is no reason why it was processing for 3 days at the facility where it was put on delivery vehicle. I needed this document by the morning of the 11th! Don't like the fact I paid for something that did not happen!