UNFYD DESK

UNFYD.DESK brings your contact center to your mobile. Built on Genesys Cloud, it lets agents handle voice calls, web messaging and customer interactions
from anywhere — with the same presence, queues and station controls as the desktop experience.

MAKE AND TAKE CALLS
• Full dialpad with outbound calling through your assigned station
• Answer, hold, mute, transfer and consult — complete in-call controls
• Wrap-up codes and call notes captured right from the call screen
• Scheduled callbacks so no customer follow-up is missed
• Voicemail access with playback

MESSAGING & DIGITAL CHANNELS
• Web messaging and SMS conversations in a unified inbox
• Real-time typing indicators and message history
• Attachments, captions and rich media support
• Email interactions alongside your other channels

STAY IN CONTROL
• Live agent presence with status timer — Available, Busy, On Queue and more
• Interaction history with smart titles and call outcomes at a glance
• External contacts directory with full customer details
• Station selection and queue management on the go

KNOW YOUR NUMBERS
• Personal scorecards and weekly performance trends
• Rankings and personal bests across your team
• Logged-in time and activity insights

SECURE BY DESIGN
• Sign-in through your organisation's Genesys Cloud account
• Biometric app lock support
• No customer data stored outside your contact-center platform