UIS Mobile

UIS Mobile (UIS and CoMagic) consolidates all customer requests from voice, chat, social networks and messengers into a single, user-friendly window. Agents can receive and process calls, chats and site applications at their convenience, with push notifications and status controls to ensure no request is missed. The extension shows request details and full call history so agents stay in context and resolve inquiries faster.

Built for UIS/CoMagic users, UIS Mobile supports outbound calls and messages (including first-touch messages), dialogue transfer to colleagues, request history lookup, and real-time notifications. It reduces processing time, improves agent coordination, and centralizes customer interactions for better sales and marketing analytics.